I went to a Metro Store today it is located at *** Valley St. Manchester NH. I have be...

GetHuman-robnhale's customer service issue with Metro PCS from October 2020

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The issue in GetHuman-robnhale's own words
I went to a Metro Store today it is located at *** Valley St. Manchester NH. I have been a metro customer for over * years my phone *s were ***-***-**** then switched to ***-***-****. Because of personal reasons I had my phone switched to another company found I was very unhappy so was headed to get my metro account back. My wife who uses a wheelchair So we entered the stote at *** Valley St. There were * sales representatives and a manager there were no other customers on the store just us two When one of the sales reps. Put down his cell phone which was what all the reps were doing , playing on their phones. So I explained that I wanted to reopen my account and wanted the same phone number I was told that thats not their job and I had to call the company and get them to release my number.I asked if he had a number I could call he picked up his phone and said nope leaving me to figure kut how to get my number released at the same time my wife was looking at phone covers the manager was with her she told him the model phone she had and he told her that none of the covers they had would fit she asked if he could get one off the top row cause she couldn't reach it He again said I told you they won't fit and walked away. I'm standing in the middle of the store trying to retrieve my number my wife is crying because she saw that the covers on the top row would fit but she couldn't reach I look up and all four reps and the manager had their phones in front of their faces smurking. We were still the only two in the store I asked are you people not here to help customers and the * of them even the manager began to laugh I grabbed my wifes chair and pushed her out as they all stood laughing I have NEVER been so embarrassed or hurt like that in my life.*I left there went to Tmobile told them the same thing I gave them my info ** minutes later I walked out with a new phone and my old phone number *The action of the employees at the Valley St location was the most hurtful, embarrassing, thing that I had to deal with and being so rude to my wheelchair bound wife. I had to comfort her for close to an hour to get her to stop crying. Ridiculous

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Metro PCS

Customer service issue
Reported by GetHuman-robnhale
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 11913 others
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Timeline

GetHuman-robnhale started working on this issue
Oct 3rd, 2020 2:54am