Hello, my name is Ruth. My phone service with Metro PCS was terminated unexpectedly on...

GetHuman-ruthxmed's Account Restricted issue with Metro PCS from September 2020

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The issue in GetHuman-ruthxmed's own words
Hello, my name is Ruth. My phone service with Metro PCS was terminated unexpectedly on September **, ****, my phone has had a permanent notification stating that my sim card is "not provisioned for voice." I was unable to go directly to a Metro PCS store until the **th but they showed me on their computer that my account had been cancelled. It appears to have been cancelled on on the **st of September ****. I did not cancel my account nor did I make any changes to my service recently. I understand that it is too late to recover my phone number or the account but I would just like to mention that I paid $**.** for for my monthly service and I seem to have been cut off, cancelled, not suspended, but cancelled way before the next billing cycle. I am not asking for anything other than an explanation, any or all information and reasons for the unexpected termination of my account. If any other information about my experience is needed you can contact me at *****@***.com. Thank you for your time.

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Metro PCS

Account Restricted issue
Reported by GetHuman-ruthxmed
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 12212 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account

Timeline

GetHuman-ruthxmed started working on this issue
Sep 28th, 2020 1:25am

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