I just want to switch my upgraded phone because I hate the one I got

GetHuman5314644's customer service issue with Metro PCS from September 2020

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The issue in GetHuman5314644's own words
I was trying to exchange an upgrade I got because the phone is terrible. I had to switch back to my old phone. All I want is to trade it for the Samsung Galaxy A** (same price) ... I am a Metro PCS customer. I had a Samsung Galaxy A** and went in for an upgrade. I thought I would try the LG Stylo * it was $***.** - $**.**. Anyways I went home and started trying out this phone and I hated it, it is slow and hard to use and very cheap graphics. I tookbit back the same day to see if I could get the other Samsung Galaxy A** because it was the same exact price. They told me because it was an upgrade they cannot do it so I changed my phone back to my old phone which has a cracked screen but still works. I want to know if there is any way I could either get my money back or get the other Samsung A**? I am very dissatisfied with this phone. It is the worse phone I have ever had. **Thank you *Donna Gegeny
The only reason I chose this one is because it had ** gb memory, but it was slower than my ** gb mem Galaxy. They told me that it was a good phone when I was trying to decide between the A** or the LG. I hate the LG, it is slow, hard to hear calls, no back button. Cheap icon graphics, hard to use.
Switch my LG Stylo * to the Samsung Galaxy A**. The phone is turned off and only used a few hours.
* or * years
Went to metro pcs in norwalk on Firestone blvd.
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Metro PCS

LG Stylo * to Samsung Galaxy A**
Customer service issue
Reported by GetHuman5314644
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 12068 others
0 customers following this

Timeline

GetHuman5314644 started working on this issue
Sep 29th, 2020 11:27pm
GetHuman5314644 indicated the issue is not fixed yet.
Oct 3rd, 2020 5:27pm
GetHuman5314644 indicated the issue is not fixed yet.
Oct 3rd, 2020 5:28pm
GetHuman5314644 indicated the issue is not fixed yet.
Oct 3rd, 2020 6:49pm
GetHuman5314644 indicated the issue is not fixed yet.
Oct 3rd, 2020 7:01pm
GetHuman5314644 indicated the issue is not fixed yet.
Oct 3rd, 2020 7:05pm
GetHuman5314644 indicated the issue is not fixed yet.
Oct 3rd, 2020 7:07pm

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