Metro PCS Customer Service Issues

Hello, I am Ruth. My phone service with Metro PCS was unexpectedly terminated on September 21, [redacted]. I received a notification that my SIM card is "not provisioned for voice." I visited a Metro PCS store on September 25th, where they confirmed my account had been canceled on the 21st of September [redacted]. I did not authorize this cancellation or make any recent changes to my service. I paid $60.00 for my monthly service, and my account was canceled well before the next billing cycle. I am seeking an explanation for the abrupt termination of my service. For further communication, please reach me at [redacted] Thank you for your assistance.

I recently made a significant purchase of new phones and a tablet for my business. I specifically requested the tablet to also function as a phone, but unfortunately, all three devices are missing the NFC feature. Two months later, I am unable to make phone calls from the tablet, rendering it useless for work purposes. Despite three phone calls to customer service, the problem remains unresolved. During my last call, I requested to speak with a supervisor, but the representatives disconnected the call abruptly.

We have been loyal customers for many years, always paying our bill on time for two phones at $60. Recently, we received a text message saying our bill is $92.66. We are confused and frustrated with this sudden increase and the lack of explanation. We tried calling customer service but only reached automated recordings. If we don't get a call back at [redacted] soon, we will have to consider switching to another provider like Boost Mobile. We prefer a phone call over email for this matter.

I am a Metro PCS customer. Recently, I upgraded my phone to the LG Stylo 6, however, I am extremely disappointed with its performance. I found it slow, difficult to use, and with poor graphics. I attempted to exchange it for the Samsung Galaxy A21 on the same day but was told it couldn't be done due to it being an upgrade. Subsequently, I reverted to my old phone with a cracked screen. I am eager to know if there is a possibility of either getting a refund or exchanging for the Samsung Galaxy A21. This has been my most unsatisfactory phone experience to date. Thank you, Donna G.

I recently bought a cell phone from Yucca Metro PCS and wanted to return it for a refund. Unfortunately, I was informed that if I used the phone for more than one hour, I wouldn't be eligible for a refund. This policy has greatly disappointed me as a customer. I am requesting an immediate refund and also want to cancel my auto-pay. I will not be giving any more business to this company. Please email me at [redacted] to provide instructions on how to get my money back. Thank you for addressing this matter promptly.

I recently bought an A01 Galaxy cell phone from your Mansfield, TX store. I encountered an issue where the text on my notes was changed to unrecognizable characters. The store was unable to assist as they mentioned it's a manufacturer problem. With a warranty in place, I requested an exchange, but was directed to call a customer service number. When contacting them, I was informed that the store should have facilitated the exchange. I'm currently experiencing a run-around situation trying to solve this problem. The encrypted text is still on my phone, hindering its use. I kindly ask for a prompt resolution to this matter, either by fixing the issue or providing a replacement phone as per the warranty terms.

My phone constantly displays an error message saying "com.android.settings has stopped." I attempted to troubleshoot the issue through your helpline to no avail. Despite visiting the T-Mobile Store in Cadillac, MI for assistance, the problem persists. While in Cadillac, the phone worked fine, but upon returning home, the error resurfaced. Additionally, I am unable to connect to any Bluetooth devices and access the internet due to these issues. Can you provide a solution to resolve these multiple problems or guide me on how I can troubleshoot them independently?

Today, I visited the Metro Store at [redacted] Valley St. in Manchester, NH. I have been a loyal customer for over 5 years, starting with phone number [redacted] and later switching to [redacted]. Due to personal reasons, I left for another provider but was dissatisfied and came back to Metro. Upon entering the store with my wheelchair-bound wife, we encountered 4 sales representatives and a manager, with no other customers present. Unfortunately, the employees were all preoccupied with their cell phones, and when I asked to reopen my account with the same number, I was directed to contact the company for number release. My wife was trying to find a phone cover but received unhelpful and dismissive responses from the manager. As we struggled, the staff continued to be unresponsive and even laughed at us. Feeling embarrassed and disrespected, we left and went to T-Mobile, where we were promptly assisted and got my old number back. The behavior of the Valley St. location employees was incredibly hurtful and unacceptable, making this experience very distressing for both me and my wife.

I paid $22.28 this morning for MetroPCS to transfer my phone number from [redacted] to my Apple iPhone 5S. Unable to verify the transfer immediately as my phone was dead. Upon inserting the SIM card from my previous LG phone into the iPhone, I received an error message stating "SIM not supported, contact previous carrier to unlock." Despite the phone clearly indicating Cricket as the carrier, my iPhone settings display my mom's cell number ([redacted]), which is also listed on my MetroPCS account as the phone number associated with the IMEI and S/N for my iPhone. When I reached out to Cricket, they couldn't locate my number using the IMEI or ICCID. Assistance would be greatly appreciated. The 8-digit account code is [redacted]5.

My service was suspended, and after making a payment of $61 for a $57.50 bill to avoid any issues, my phone was turned back on only to be shut off 8 hours later. Despite believing I had paid more than enough, my service was disconnected claiming I owed $4.50. This caused me to miss work and lose $3,[redacted]. When I visited a MetroPCS store, they couldn't explain the $4.50 charge and mentioned a $2 insurance fee contributing to a $4 credit shortfall. This situation has occurred before, and I am seeking compensation or a response.

I recently visited your West Springfield, Massachusetts store due to difficulty walking. Earlier, I discussed buying a new phone under a new service as a returning customer. Despite explaining my challenges and asking to be dealt with sensitively, an African American employee was dismissive when I inquired about the cost of getting a new Galaxy phone. During a 45-minute call, I repeatedly asked about payment with my credit card, clarifying there should be no immediate expense as confirmed by SmartPay. The employee uncomfortably enforced mask-wearing, despite my breathing issues due to COPD and emphysema, eventually escorting me outside. Unsuccessful in other branches, I reached West Springfield, only to face unnecessary stress. I urge staff training on handling customers with disabilities and understanding mask exemptions for breathing difficulties. This encounter exacerbated my current state, and I hope for a prompt response regarding my MetroPCS service without needing to escalate the issue.

I am a MetroPCS customer, and I recently had my phone turned off due to an issue with my fiance forgetting the account details. Unfortunately, I can't afford the $[redacted] fee to reactivate both phones right now. I obtained a temporary phone from Q Link, and they provided me with a compatible SIM card. However, my MetroPCS phone is locked, and I need it unlocked so I can use the Q Link SIM card. I assure you the phone is not stolen, and I simply need it unlocked to insert the new SIM card. I kindly request assistance with this matter promptly as I feel unsafe without a phone, especially when alone at night. Thank you for your understanding and help. Sincerely, the lady in need of phone service.

I accidentally deleted two important voice mails on September 27, [redacted], from my phone with only seven voice mails at the time. Can you please retrieve these messages for me? They are crucial, sir. Additionally, my voice mails lack the date, time, and sender's information. Could you configure them to display this information? It's frustrating to receive blank messages without knowing who sent them or when. Your assistance in resolving these issues is greatly appreciated. Thank you. - Charles Boateng Tel: [redacted] Email: [redacted]

Rahsaan Foster from PenFlow, LLC here. I plan to address the bill at noon today. Could the service be restored if I leave my contact details and workplace information? At Gerber Transfer & Moving, Sierra or Mr. Bill Gerber can be reached at [redacted]. I'll check at the Bonner Springs store and settle the bill if necessary. I may inquire about paying over the phone for Miss. Thompson. Appreciate your assistance. Contact me at [redacted] or [redacted] Thanks once more.

I purchased a Moto Edge 2 months ago, and it stopped working yesterday. I am currently dealing with Motorola. I went to Metro PCS on Central Ave in Phoenix and asked for my account to be transferred back to my old phone as my new one broke. The employee tried to connect a new SIM card to my Metro account but my phone now shows "SIM card not allowed in slot 1." I suspect the SIM wasn't properly activated. The customer service there was unhelpful, and I left with two non-functioning phones. I now have a new SIM card but still no working phone. I believe the issue arose because the employee rushed to close the interaction.

Hello, I'm Patricia Pearson. I wanted to share my recent experience at Metro Pcs on Cleveland Ave in Columbus, Ohio. As a loyal customer, I was disappointed with the service I received. When I visited the store to buy a new phone, the employee seemed distracted and unhelpful. Despite my patience, she made errors with my order and displayed a negative attitude towards me. I was frustrated with the lack of professionalism and customer service. Another employee stepped in to assist me, and I appreciated her friendliness and efficiency. I believe that the initial employee's behavior was unacceptable, and I hope that she can find a job that suits her better. I would like to see improvements in customer service at this location. Thank you.

I purchased a phone from the Metro store last Friday and was told I could return it within 7 days if unsatisfied. Today is the 5th day and when I tried to return it, the person, Jacob, at the counter was very rude. I paid $[redacted].00 for the phone, but the buttons are not working properly. I want to exchange it for the LG K51 as I believe it is a better option and would be a fair exchange. I was told I have 7 days to make a return or exchange. Please assist me in getting the phone I want as I cannot afford to spend another $[redacted].00. If I don't receive help, I may consider switching services. I've been a loyal customer for 5 years and my number is [redacted]. Can someone please help me with this situation?

I visited your authorized agent on Uintah Street in Colorado Springs, where I was assured that the TMobile phone would be compatible with my hearing aids. However, upon bringing the phone home, I encountered difficulties in pairing it with my hearing aids. Despite seeking assistance from the agent and a TMobile store, as well as reaching out to Metro support over the weekend without a response, I was unable to resolve the issue. When I attempted to exchange the phone due to its incompatibility, the agent mentioned that an exchange would not be possible if the phone had been used for over an hour. This experience has left me frustrated and seeking a solution that would allow me to use the phone effectively with my hearing aids.

I encountered a difficult situation at a Metro PCS store. I bought a phone believing it to be 5G, only to discover it was not. The employee was aggressive and made me uncomfortable with their behavior, even resorting to cursing. When the phone I purchased stopped working, my unease grew. Upon returning to the store, I faced hostility from the staff member I initially dealt with. This escalated to the point where I felt physically threatened. Now, I'm waiting for a replacement phone under warranty, but communication has been lacking. I fear going back to the store due to safety concerns, as it seems there's no direct way to address these issues with Metro corporate. I'm seeking advice on how to handle this situation and considering legal action to ensure my safety and address the poor customer service I received.

I was given false information about a 5G phone I purchased from MetroPCS. The store associate used high-pressure tactics, and the phone I bought stopped working shortly after. When I went back to the store, the original employee became aggressive and intimidating. Now, I've been waiting for a warranty replacement for over a week, but I'm hesitant to return to the store due to safety concerns. Customer service keeps directing me back to the same store, but I feel uncomfortable going there again. I'm afraid of the aggressive employee retaliating if I complain. Seeking legal advice has been suggested. I'm in need of guidance as I am phoneless and apprehensive about the situation.