Metro PCS Customer Service Issues

Archive 50

The following are issues that customers reported to GetHuman about Metro PCS customer service, archive #50. It includes a selection of 20 issue(s) reported June 5, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
The customer service at Modesto, California's Plaza Parkway location has been exceptionally poor for the past year. After my phone was stolen, they sent me a replacement phone that turned out to be defective. When I tried to return it, they asked for a fee to reactivate the replacement or reinstate my service. I paid the fee, obtained a police report, and tried to return the phone during the closure due to COVID-19. Even after presenting all necessary documents and receipts, I was still met with resistance from various other stores. They insisted on charging me the reactivation fee despite my efforts. I am frustrated and disappointed with the lack of support and understanding in this situation, as I am simply looking to return the new phone with the SIM card.
Reported by GetHuman4917187 on Friday, June 5, 2020 7:58 PM
I have been inundated with text messages meant for someone unknown to me. Initially, I assumed it was a one-off error, but the frequency has escalated over the past few weeks. Despite blocking the numbers and marking some as spam, the issue persists. Contacting customer service only led me to options for bill payment. The local store suggested changing my number, which I find unreasonable after being a long-time customer with multiple phones from your company. I am hesitant to believe that merely changing my number would resolve the issue. It feels like someone may be exploiting your services to access my personal information. It seems illogical to alter a number I've had for years, linked to various accounts. If a number change is enforced, it might push me to switch providers altogether.
Reported by GetHuman4917537 on Friday, June 5, 2020 8:57 PM
I had an extremely poor experience with the discrimination service I received recently. When I called regarding signal and internet issues, I requested to speak with the manager multiple times. Despite claiming to be the manager initially, the individual later admitted to being a supervisor. This person manipulated the conversation, leaving me frustrated and upset. After nearly 40 minutes of unhelpful dialogue, I felt the need to speak to someone else due to my escalating emotions. Upon my follow-up call, it was apparent that the incident had not been properly reported or addressed. I am grateful to have recorded the conversation. I have been a long-time customer and was appalled by the lack of humanity and respect shown. I believe in treating all individuals with compassion and fairness. I hope this message reaches the corporate office to enhance employee training and improve customer experiences. Email: [redacted] Phone: [redacted]. Thank you.
Reported by GetHuman4924578 on Monday, June 8, 2020 6:41 AM
I recently acquired an unlocked Boost Mobile phone to switch to a new network service. After transferring my number and SIM card with Metro, my new phone only allowed incoming calls. I couldn't make calls, access the internet, or connect to Wi-Fi. A notification indicated the phone wasn't activated to an account, rendering it unusable. I had to revert the number and SIM card to my previous phone. I'm seeking assistance to identify and address this problem in order to use the new phone effectively.
Reported by GetHuman-desshann on Monday, June 8, 2020 7:08 PM
I accompanied my parents for my mom's phone upgrade, but the service at the retail store was disappointing. The staff was rude, unhelpful, and impatient, failing to recognize that my mom qualified for a free upgrade and charged full price for the phone. This happened at both Metro by T-Mobile stores in Farmington, New Mexico. If the employees are unwilling to fulfill their job duties, they should consider giving someone else a chance. I expect my dad to be reimbursed for the phone overcharge. The staff at both stores in Farmington need better training on customer service. As an assistant manager myself, I find their behavior unacceptable. In my workplace, such conduct would result in disciplinary action. They need to adjust their attitude and provide professional service, especially during such challenging times. Stress is the last thing anyone needs.
Reported by GetHuman4945858 on Friday, June 12, 2020 8:01 PM
Hello, I need assistance with my Metro service. When I started in January [redacted], my zip code was inputted incorrectly. Despite numerous attempts to correct it with tech support, accessing my account via phone and the app has been fruitless. My personal information remains the same as when I provided my California driver's license at the Metro store. The store is in Bell, CA, and I kept my old number when switching to Metro. However, every time I provide my zip code, it is rejected. I worry my account may get locked if this isn't resolved soon. Additionally, my account was not overdue when suddenly my phone lost all functionality. Having accurate coverage maps is crucial as I rely on my phone for emergencies being quite far from town. Clear communication is essential for me to contact family, doctors, or emergency services. My ability to reach help in critical situations hinges on a reliable phone service.
Reported by GetHuman4956051 on Monday, June 15, 2020 9:38 PM
On June 15th around 6 p.m., I, Charles Patrick Nichols, visited a Metro PCS store to file a complaint about a cellular outage. The employee at this authorized dealer behaved aggressively and used vulgar language towards me. This unprofessional conduct has affected my emotional well-being due to my psychological health conditions. I have evidence of this incident through a video recording made by myself and the store's security cameras. I am pursuing legal action against the employee for their misconduct. The video of the incident is available on Twitter and Facebook to demonstrate the unacceptable behavior by the Metro PCS staff. I want to resolve this matter in accordance with the law. Signed and dated, Charles Patrick Nichols.
Reported by GetHuman4958700 on Tuesday, June 16, 2020 3:07 PM
I need assistance with filing a complaint about a Metro PCS store in my area. After being a customer for many years, I am disappointed in the service I received from two stores managed by the same individual. The employees are rude and unhelpful, making the customer service experience unpleasant. I am considering switching providers due to these issues. The staff at the store has been of no help in resolving my concerns and refused to provide me with the contact information for their manager. I would appreciate guidance on how to proceed with making a formal complaint about this store's service.
Reported by GetHuman-noturesh on Tuesday, June 16, 2020 5:39 PM
For the last three days, my phone has not been receiving calls, which is impacting my business finances significantly. I am requesting compensation for the losses I have incurred due to this issue. I believe I should receive a complimentary month on my next bill on the 4th. If this matter is not resolved promptly and I do not receive the compensation, I will be forced to switch service providers. Please contact me via phone or text to confirm that my upcoming bill on July 4th will be waived.
Reported by GetHuman4965368 on Wednesday, June 17, 2020 11:06 PM
I bought my Moto G7 Play a few months ago at my usual Metro PCS store where I have had an account for years. Recently, I noticed issues with sending and receiving MMS and pictures. Due to the Pandemic, the store couldn't physically handle the phone and suggested a fix of turning off Wi-Fi for MMS, which didn't work. The store suspects faulty hardware and advised me to contact their corporate office, but they said it was closed due to the Pandemic. I've had no luck reaching anyone for help. I spent almost $[redacted] on this phone, and as I need MMS for work, I can't currently afford a new one. I hope Metro PCS can exchange my faulty phone for a functioning one to resolve this issue satisfactorily.
Reported by GetHuman-baldyrod on Thursday, June 18, 2020 4:00 PM
I am having trouble understanding what is happening with my bank accounts. I am receiving messages telling me to stop, possibly related to sending multimedia messages, but I don't know what I am sending. I am also playing games on Facebook with three people, and I am confused about the situation. Some time ago, I may have contacted the company to avoid being charged for a month, but I believe my boyfriend may have made a payment, leading to a double charge the following month. I don't recall discussing this with the company or agreeing to pay double after skipping a month. Additionally, someone is pretending to be my boyfriend on Hangouts, but he denies having any conversations with me that match what I am being told he said.
Reported by GetHuman-sarahhip on Sunday, June 21, 2020 12:20 AM
I am experiencing difficulties with my phone. When trying to access the Metro app, the screen only shows the header with the rest being gray, and a box in the center with a circling arrow. It continuously shows "processing" and when attempting to call, it redirects me to the same screen. The phone frequently resets, settings are not maintained, and the keyboard calibration is poor, with spell check being unreliable. Backups, syncing, and Google account login requests are inconsistent. Despite sending feedback to Google, there has been no response. I faced an issue with a suspicious activity lockout due to an incorrect phone number on the account. I purchased the phone and service from a Metro dealer. The dealer has not been helpful, and I'm unsure of my service plan expiration and payment due date.
Reported by GetHuman-herewher on Monday, June 22, 2020 8:15 PM
I am currently experiencing issues with the high-speed data I paid $60 for. Instead of the expected 10MB, I am only getting 50k speeds for over a week now. This is affecting my ability to watch movies and load websites quickly. The slow speeds are frustrating as I am unable to fully utilize the service I paid for. I have been a loyal customer for several years, but if this continues, I may consider switching to a different provider. The removal of live customer care also adds to my dissatisfaction with the current service. I urge the company to address these speed issues promptly to retain me as a customer.
Reported by GetHuman4990585 on Wednesday, June 24, 2020 5:16 PM
Hello. I have been using MetroPCS number [redacted] for over a year, but I have been a customer of yours for 3 years. On April 28th at 10:22 PM, I tried to make a $40 USD payment for my plan through the Metro app on my phone, with Confirmation Number [redacted]67 and Authorization Code [redacted]. The amount was deducted from my bank card the following day. Around May 28th, I accessed the Metro app on my phone and switched my plan from $40 to $30 due to personal reasons that prevented me from using Metro's mobile phone service. For the same reasons, I decided not to pay the May monthly bill, as Metro's terms state that if the first payment is missed, the service is suspended but the number is not canceled. The number is only canceled when the second payment is missed. The second payment was due on Monday, June 29th, so since June 22nd, I had been trying to make the payment through the Metro app on my phone but was unsuccessful. I also tried through the Metro website, but my phone number was not recognized. As I couldn't pay my bill online, I asked my daughter in Boynton Beach to visit a Metro office and pay on my behalf, due to personal reasons preventing me from going. I was not willing to lose my number. At the office, they informed my daughter that my number had been canceled, which confused her as the deadline for cancellation due to non-payment had not yet passed. She visited the Metro office on Friday, June 26th, three days before the deadline. Now, I am without a phone number and dealing with all the associated issues. Interestingly, today on the 30th, WhatsApp notified me that my number is no longer associated with them. This happened a day after the payment deadline that I was unable to make in advance to avoid losing my account, leading me to believe it was canceled yesterday on the 29th, the specified cancellation date. I would like to continue with MetroPCS service as I am very satisfied with it, but if I have to get a new number, believe me, it won't be with MetroPCS. I'm reaching out because all I want is to retrieve my number and pay what I tried to timely contribute. Thank you. Hilario Moraton Zuñiga
Reported by GetHuman-hilarive on Wednesday, July 1, 2020 5:23 AM
My phone got stolen recently. I don't understand why T-Mobile is still sending verification codes to a stolen device. This issue needs immediate attention. The phone was taken from a club on 6-20. After receiving alerts about unauthorized access to my emails, it's no shock considering the codes are going to the stolen LG Aristo 4+. The emails contain important information such as bank cards details, login credentials, and photos. It's concerning that Metro hasn't deactivated the service even 18 days after the incident.
Reported by GetHuman5027585 on Friday, July 3, 2020 11:44 PM
I had trouble reaching a person to make a payment initially, but after several attempts, I managed to complete the payment. However, it took a while to recall my 8-digit code to request a new temporary PIN for my voicemail. I'm disappointed that I cannot receive audible push notifications from my carrier during severe weather events. There were also issues with the test of the presidential alert last year that I was unable to discuss with one of your engineers. While on your website, I noticed www.6yg.com offering tech support services that seemed unnecessary and were charging for help I didn't require. I wasn't aware of the "get human" website back then. This occurred while I was facing difficulties with my bill payment.
Reported by GetHuman1675268 on Saturday, July 4, 2020 4:04 PM
I switched from Sprint to Metro PCS on January 10, [redacted], taking advantage of a promotion offering a $50 gift card or $50 credit after 3 months of service. The representative confirmed the promotion at the time of my switch. However, as of July 9, [redacted], I have yet to receive any information regarding the promotion. Can you please provide an update on the status of my inquiry regarding this promotion for the phone number [redacted], which was transferred from Sprint to Metro PCS on January 10, [redacted]?
Reported by GetHuman5048862 on Thursday, July 9, 2020 9:28 PM
My brother-in-law, unfortunately, has brain cancer which has made it challenging for him to use a smartphone. The customer service experience at the store when returning the smartphone was disappointing, as they seemed more concerned about the sale than his situation. After exchanging it for a flip phone, he is still struggling with it. I am hesitant to return the flip phone to the same store due to the previous unfriendly attitude. During the return of the smartphone, they only refunded a portion of the money spent, around $65 out of over $[redacted], despite the phone being unused. I am hoping to return the flip phone and receive a full refund. I am wondering if there is another corporate store available apart from the one on Peck Road and Ramona in El Monte, California. I am perplexed as to why the full amount was not refunded initially. Seeing my brother-in-law go through this ordeal while battling stage 4 cancer is heartbreaking. I would appreciate your assistance in resolving this issue and getting the rightful refund. Thank you, Carol B.
Reported by GetHuman5048880 on Thursday, July 9, 2020 9:42 PM
I encountered issues with my MetroPCS payment on July 1, [redacted], leading to service suspension. Despite making multiple unsuccessful attempts to pay online, the problem persisted. I resorted to visiting a store and paid in cash on July 8, [redacted]. However, my service remained suspended, and my payment couldn't be found by customer service. I returned to the store repeatedly, facing unhelpful staff suggesting more delays. The agent entered the wrong phone number during payment, causing prolonged service disruption. This ordeal has been frustrating, and I feel MetroPCS should rectify the situation promptly and compensate for the inconvenience caused.
Reported by GetHuman5050379 on Friday, July 10, 2020 11:28 AM
On the 9th of this month, I visited MetroPCS to add a line to my account. The promotion stated that I would receive a free phone with the payment of the first-month activation fee. Upon arrival at the store, I acquired the phone, but I noticed an extra $50 charge, bringing the total to $[redacted]. Confused by this additional charge, I returned the next morning, encountering the same employee. When questioned about the $50 fee, she failed to provide a satisfactory explanation. The interaction turned confrontational, and I left the store promptly. I have the receipt and may share a screenshot if needed. It appears I am not the only customer facing this issue with this particular employee. I suspect foul play regarding the additional charges. Thank you.
Reported by GetHuman5066468 on Wednesday, July 15, 2020 3:16 AM

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