Due to unexplained reasons, MetroPCS could not process my payment due on July...

GetHuman5050379's Account Restricted issue with Metro PCS from July 2020

Help with my Metro PCS issue
The issue in GetHuman5050379's own words
Due to unexplained reasons, MetroPCS could not process my payment due on July *, ****. I attempted to make payment several more times during the period of *-* July ****, without success. Metro said my card, account, or my bank was the problem. They were not as my card works everywhere else and has been used to pay the previous *-* monthly phone bills. Finally, having my service suspended i went into a store to pay in person. The clerk told me her system was down and she couldn't help at all and to try again next day. I returned on the *th of July and i was able to make my overdue payment on my suspended account by paying with cash. I paid a total of $** to same store agent. After another ** hours of no service i contacted customer service & they could not locate any record of payment i made on the *th & referred me back to store. I returned to store on July *th, the same store agent who i am now looking at for the *rd day in a row ask me why im there , i tell her and she says she cabt help abd that i need to come back the next day (which is today) at *pm to see the Manager. This will be *th day in row of having to go into your store to deal with the same agent, **th day trying to pay it with no success and no service. I dont know if i can even be there today at that time. This has been the worst experience ive had with METRO but seems like a new normal and im seriously considering switching. I have missed many opportunites for generating income due to systems failure on Metros part. I have been told i can change my due date to avoid paying for days i had no service by paying a $* fee. I think Metro should pay the $* fee for me & change due date to the **th. I think my service should be reinstated, NOW, & that i shouldnt have to be at a store at *pm on a Friday. I have receipt with necessary info if you need it. My receipt shows that my payment was applied to a phone number and account number, not mine. The store agent entered a * digit wrong phone number and im still dealing with this alon the **th. Please help.***.

GetHuman5050379 did not yet indicate what Metro PCS should do to make this right.

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Metro PCS

Account Restricted issue
Reported by GetHuman5050379
Jul 10th, 2020 - 2 years ago
Seen by 12 customers so far
Similar issue to 13060 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account


GetHuman5050379 started working on this issue
Jul 10th, 2020 11:28am
GetHuman5050379 confirmed the issue is fixed. Hooray!
Jul 12th, 2020 5:07pm

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