Due to unexplained reasons, MetroPCS could not process my payment due on July...
GetHuman5050379's Account Restricted issue with Metro PCS from July 2020
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The issue in GetHuman5050379's own words
Due to unexplained reasons, MetroPCS could not process my payment due on July *, ****. I attempted to make payment several more times during the period of *-* July ****, without success. Metro said my card, account, or my bank was the problem. They were not as my card works everywhere else and has been used to pay the previous *-* monthly phone bills. Finally, having my service suspended i went into a store to pay in person. The clerk told me her system was down and she couldn't help at all and to try again next day. I returned on the *th of July and i was able to make my overdue payment on my suspended account by paying with cash. I paid a total of $** to same store agent. After another ** hours of no service i contacted customer service & they could not locate any record of payment i made on the *th & referred me back to store. I returned to store on July *th, the same store agent who i am now looking at for the *rd day in a row ask me why im there , i tell her and she says she cabt help abd that i need to come back the next day (which is today) at *pm to see the Manager. This will be *th day in row of having to go into your store to deal with the same agent, **th day trying to pay it with no success and no service. I dont know if i can even be there today at that time. This has been the worst experience ive had with METRO but seems like a new normal and im seriously considering switching. I have missed many opportunites for generating income due to systems failure on Metros part. I have been told i can change my due date to avoid paying for days i had no service by paying a $* fee. I think Metro should pay the $* fee for me & change due date to the **th. I think my service should be reinstated, NOW, & that i shouldnt have to be at a store at *pm on a Friday. I have receipt with necessary info if you need it. My receipt shows that my payment was applied to a phone number and account number, not mine. The store agent entered a * digit wrong phone number and im still dealing with this alon the **th. Please help.***.
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Account Restricted issue
Reported by GetHuman5050379
Jul 10th, 2020 - 2 years ago
I have an issue with Metro PCS too
Seen by 12 customers so far
Similar issue to 13060 others
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GetHuman5050379 started working on this issue
Jul 10th, 2020 11:28am
GetHuman5050379 confirmed the issue is fixed. Hooray!
Jul 12th, 2020 5:07pm
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