I would like to purchase the same phone a cool pad using my insurance because the one I...

GetHuman5049827's customer service issue with Metro PCS from July 2020

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The issue in GetHuman5049827's own words
text and use the internet ... I would like to purchase the same phone a cool pad using my insurance because the one I have keeps freezing up and I have to restart my device every * to ** minutes. Plus, my data services keep either running very slowly or it says that I have used all of my data only I have unlimited everything on my metro service.
I'm getting very irritated and am about to switch my services to boost mobile or something
I would like to use my insurance and get the same cool pad
I've been with metro since ****
I've tried troubleshooting my device restarting my device even tried resetting my device
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Metro PCS

metro pcs cool pad
Customer service issue
Reported by GetHuman5049827
Jul 10th, 2020 - 9 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 13049 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account

Timeline

GetHuman5049827 started working on this issue
Jul 10th, 2020 6:04am