At the end of March I brought my most favorite phone I've ever owned that had cricket s...

GetHuman4845505's customer service issue with Metro PCS from May 2020

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The issue in GetHuman4845505's own words
At the end of March I brought my most favorite phone I've ever owned that had cricket service to y'all so I could get y'all's service because I was wanting a tablet with service for when my granddaughter comes and stays she has something to play on. I was so excited when I looked online at who might have the best deal for me because y'all had a special which was a new phone with $** unlimited and a tablet with a $** plan it was perfect well then the lady told me my total of $***.** I was like umm something isn't right it should not be but $***.** at the most I guessed and she said that by the time my next bill would be due I would get a text ( Wich I never recieved)and then I would get a $** credit to my next bill.i was like ok that's cool. Here it is going on the third month and I called y'all's promotion lie to fund out that I had to have a $** plan on my phone and $** on the tablet Wich would have been fine in the beginning because I have upgraded my plan to just that. But I was lied to and mislead and I have worked in customer service for about ** years now and that is not good customer service leading me on. I would love to have the job like the lady who sold me the phone and tablet. And honestly I don't feel I should answer the next question because I wasn't the employee who did it I am the upset customer so what are y'all willing to do to make this right before I go to another company wich I don't wan to do but will if this isn't handled the right way. My name is Misty Sisk and my * is ***-***-****. Thank you have a good night. God Bless!

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Metro PCS

Customer service issue
Reported by GetHuman4845505
May 20th, 2020 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 12257 others
0 customers following this

Timeline

GetHuman4845505 started working on this issue
May 20th, 2020 2:14am