Metro PCS Customer Service Issues

Archive 49

The following are issues that customers reported to GetHuman about Metro PCS customer service, archive #49. It includes a selection of 20 issue(s) reported May 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I purchased a phone a month ago. Three weeks later, it got shut off. Customer service informed me that the account was not under my name. I visited the store, where they explained that the initial payment did not process. I contacted customer service and set up a new account over the phone, paying for a month. Unfortunately, a week later, the same issue occurred, and this time my phone was blacklisted.
Reported by GetHuman-paintles on samedi 9 mai 2020 14:05
I wanted to share my recent experience with customer service. I wasn't informed about the most budget-friendly phone plan, and my bill ended up being higher than expected at $70 instead of $50. I am surprised by this cost from Metro. I hope the accidental damage to my phone screen is covered as it broke easily from the first drop. In the past, for the amount I paid, Metro usually included a case or insurance. Dealing with the broken screen has been challenging. Thank you and have a great day. David, a grateful Metro customer.
Reported by GetHuman4799637 on dimanche 10 mai 2020 03:26
My name is Desirae Blair, and my phone number is [redacted]. I've experienced terrible service with Metro in the past month. It's been frustrating. I couldn't pay on my phone's due date, so I paid $48 online, but they asked for an extra $50 later. I called to sort it out, but my service got cut off. The lady told me to pay $3 and a reactivation fee, but then she wanted me to switch to a more expensive plan I couldn't afford. I agreed just to get my service back. It's been a hassle, and I hope this issue can be resolved, or else I'll have to switch companies next month. Thank you for your help.
Reported by GetHuman4800252 on dimanche 10 mai 2020 10:43
Name: Desirae B. Phone Number: [redacted] I have experienced extremely poor service with Metro in the past month. I encountered issues with my bill not being accurately reflected in my account. Despite making a payment online to cover the stated balance of $48, I was repeatedly asked for an additional $50 payment shortly after. This resulted in a service disruption until I paid a reactivation fee and $3. I was also informed that my plan would be changed to a higher rate due to the confusion, which I agreed to in order to have my service restored. I find this situation unacceptable and frustrating, as I had just settled my bill two weeks prior. I hope this matter can be resolved as I am considering switching providers if such problems persist. Thank you for your attention and assistance in restoring my service promptly.
Reported by GetHuman4800252 on dimanche 10 mai 2020 10:53
Due to the challenges I faced recently, losing my job and falling ill during the outbreak, my financial situation has been difficult. I am experiencing issues with unemployment and have yet to receive my stimulus check. I requested MetroPCS to switch my plan from $60 to $15 temporarily, as I could only afford $5 at the time, with the intention of catching up later. However, after the extension expired, they were unwilling to assist me further. Despite being a loyal customer for over five years, they disconnected my service over a $28 balance. Having my phone disconnected is problematic as I need it to contact unemployment and check for my stimulus check deposit. I am now 11 days behind on rent and struggling to manage my bills. I am perplexed as to why MetroPCS is unwilling to work with me to ensure I can continue to make payments and eventually settle my dues.
Reported by GetHuman-kyledele on mardi 12 mai 2020 23:09
I have been a loyal Metro PCS customer for many years. I am disabled and struggle with speaking, especially during this challenging pandemic. Today, my phone was unexpectedly shut off, and to my dismay, the app is currently unavailable. This situation has left me feeling extremely upset as my phone is not just a device but a vital lifeline for me, especially in these times. I am unable to connect to pay my bill or request an extension without the phone service. Unfortunately, I cannot call to resolve this issue because automated systems don't recognize my voice, making it impossible to speak with a customer service representative.
Reported by GetHuman-zacblack on mercredi 13 mai 2020 20:15
I visited the store located at 28th and Patterson in Grand Rapids, Michigan, and encountered a rude store manager who refused entry. Despite the circumstances, I suggested removing the sign requiring face masks if people weren't allowed in. The manager responded by cursing at me and threatening to involve the police. I believe this behavior needs addressing as I intended to buy two phones, but if I can't even look at them, I won't be making any purchases at your stores.
Reported by GetHuman-robotora on mercredi 13 mai 2020 20:20
On Thursday, May 14, while I was out running errands and grocery shopping, my phone went missing. I think I might have misplaced it at the store or it fell out of my pocket on my way to the bus stop. I've checked everywhere, informed the store owner (who wasn't helpful), and disabled the phone's calling and internet capabilities. I made sure to use Google's "Find My Device" to set a lock code for the home screen. However, I'm not sure what else I can do to locate the phone. I also tried transferring my old sim card to make wifi calls on my current phone, but the card seems blocked. The local store wants to charge me $17 to sort this out, which I find unreasonable. I just want to unblock the sim for wifi calls without any additional costs. - E.Z.
Reported by GetHuman4829998 on samedi 16 mai 2020 22:08
Today, I visited a store to transfer service from my mother's phone to an iPhone from Walmart Family Mobile. The staff member inquired about the phone being locked, of which I was unsure. Subsequently, we bought a sim card, and he proceeded with the service transfer before realizing the phone was locked. Now, it requires 48 hours to unlock, incurring an additional charge for the reversal. Upon return, another fee will be necessary. Given my mother's fixed income, this situation is concerning. She has been a loyal Metro customer for years, but I've discovered another carrier offering unlimited service for only $25 monthly. I am seeking a refund for the charges incurred due to this issue.
Reported by GetHuman4837398 on lundi 18 mai 2020 18:56
I bought a phone at Metro in Pleasantville, New Jersey yesterday. Initially, they claimed my card didn't go through, so I paid in cash. Later, I realized that $[redacted] was indeed taken from my account. When I addressed this issue with them, I received poor customer service, with promises of the boss helping me the next day falling through. I never received a call back as promised. The staff member I dealt with, Jennifer, was disrespectful, rude, and even made weight-related insults. She also misinformed me about the phone's features. When I expressed my dissatisfaction and requested a refund, she bluntly said they don't offer refunds on phones. Overall, this entire experience was extremely disappointing. I am looking to switch to another provider once I receive my $[redacted] refund.
Reported by GetHuman4838252 on lundi 18 mai 2020 20:59
I am experiencing continuous issues with my phone being hacked, which seems to be a recurring problem with this company, as reported by other customers. The customer service department has been unhelpful, often hanging up or transferring me without resolving the issue. When seeking clarification, the agent provided vague responses and stated that privacy should not be expected while using their service. Resetting the network regularly has not been effective. An attempt to pay my bill was met with disrespect, dishonesty, and negligence. As my concerns are not being taken seriously, I plan to contact the FCC to file a complaint. I have started documenting all activities on this device and with Metro PCS to seek legal assistance. The lack of privacy is impacting my life significantly, and I refuse to endure it any longer.
Reported by GetHuman-cherpi on mardi 19 mai 2020 16:48
In late March, I purchased my favorite phone with Cricket service and also got a tablet with service for my granddaughter. I was initially excited when I found a special deal online for a new phone with $45 unlimited and a tablet with a $15 plan. During the purchase, the total ended up being $[redacted], which seemed high to me. The representative mentioned a $50 bill credit, but I never received a text confirming this. After three months, I discovered that I needed a $60 plan for my phone and $15 for the tablet, different from what was initially explained to me. As someone with 24 years of customer service experience, I feel misled. I am considering switching to another company if this issue is not addressed properly. My name is Misty S., and you can reach me at [redacted]. Thank you and have a good night. God Bless!
Reported by GetHuman4845505 on mercredi 20 mai 2020 02:14
I've had this phone for over a year, and it keeps giving me trouble. I tried to get help, but it removed some apps and still acts up. It turns on and off by itself, I miss half my texts, and the sound keeps going down. I can't afford a new phone, but every time I seek assistance, they push me to upgrade to a new one, which is not an option for me financially. I'm diligent in paying my bills on time, but being on disability with a limited income makes it hard. Please, can someone call me at [redacted] today to assist me? Thank you.
Reported by GetHuman4847621 on mercredi 20 mai 2020 15:06
I have been a loyal customer of Metro for a while now. Recently, my phone broke, and to my surprise, I was never informed that I had been paying for insurance. I had to purchase a new phone for $[redacted], which was a significant expense for me. After Metro transferred everything to the new device, I was finally informed about the insurance that would have covered a replacement for free. Unfortunately, I was told that nothing could be done at that point. I am feeling helpless as I now have a subpar phone and am out $[redacted]. I am reaching out in the hopes that someone could assist me in getting a replacement for the broken Moto G7 Power. I have paid for insurance and believe that should warrant some help during this challenging time. Thank you for your understanding. Sincerely, Brandon
Reported by GetHuman4851231 on jeudi 21 mai 2020 04:17
My phone needs to be restarted more than 10 times a day. Today, it displayed "No SIM Card," and won't connect to the internet, and my data won't turn on. I've been unable to make any phone calls since about 10 a.m. I have extremely important issues to contact people about now. This is costing me time and money I don't have to waste. There's always something wrong with this service, the faulty SIM card, or the device not connecting to customer care because you can't get your phone on is a major issue too. I do not have access to 15 phones; I have one. You need to get this fixed. I don't pay a bill every month to spend half my time fighting my carrier, my device, and my internet connection to utilize the service I pay to have. Totally fed up with the hassle.
Reported by GetHuman4866415 on lundi 25 mai 2020 06:48
I recently had an issue with my phone service. After my phone was shut off and my number was reassigned, I went to the store to pay my bill. The sales clerk suggested I start a new account to save $[redacted]. I agreed under the condition that my old number would remain active until the next billing date. Unfortunately, I later discovered that my old phone was disconnected and the number given to someone else, leaving me in a difficult situation of having to notify everyone of my new number well before I had planned to. The clerks now deny assuring me about the service continuity. I am requesting compensation for the next two months of my phone bill due to the inconvenience of having to inform everyone of my new number prematurely. Thank you for your attention to this matter. - M. H.
Reported by GetHuman4873757 on mardi 26 mai 2020 22:44
Dear Customer Service Team, I have been a loyal customer since [redacted] and recently encountered an issue with my LG phone due to a software update, leaving me without a working phone for nearly two weeks. Additionally, I realized I have been overpaying on my plan since January of [redacted], resulting in a total overpayment of $[redacted] over 28 months. I have made numerous calls to LG and visited Metro PCS stores seeking assistance but have only been offered a partial credit of $60, which falls short of addressing my concerns. As a long-standing customer who has never switched carriers, I am requesting a fair credit adjustment of the $[redacted] overpayment to upgrade to a new phone. This credit would allow me to purchase a new device and continue using your services without additional financial strain. Thank you for your attention to this matter. Sincerely, Anita
Reported by GetHuman-mostloya on vendredi 29 mai 2020 17:28
I need assistance with an issue I encountered at a store in New Britain CT on South Main St. On May 10th, I placed an order for a phone S10E and paid $[redacted].39. Despite being informed that it would arrive by Tuesday, I received no update. When I visited the store on Thursday, I was told they no longer stocked that phone and my only recourse was a refund to another debit card. The manager mentioned I should have the money by Thursday of the previous week, but this did not happen. I requested a money order, check, or cash for the funds still in my account at Metro Pcs. I believe it is unfair to not provide alternate refund options promptly. I was recently advised to use a card under a different name, which I find unreasonable. I should not have to go through extra steps to retrieve my own money. It should not take two weeks to refund an undelivered phone. Thank you for your attention to this matter. - MB
Reported by GetHuman-benewiat on samedi 30 mai 2020 06:06
Hello! I recently purchased a factory unlocked LG K30 phone from Amazon due to store closures during the pandemic. However, I've been experiencing issues with it. Whenever I leave my house, I lose internet service, can't receive calls, and struggle to send or receive picture messages. This is impacting both my personal and business communications, as it's my primary phone. Despite speaking with a Metropcs store in Providence, RI, where I had the phone activated, they couldn't resolve the compatibility issue, even though the phone displays Metro by T Mobile. I also encountered an unexpected $17 service fee during activation. I'm hoping to find a solution to use this phone without having to purchase a new one, especially since it's affecting my business calls.
Reported by GetHuman4914504 on vendredi 5 juin 2020 07:18
Hello, my name is Valerie Meszaros, and I share a joint account with P.S. Raybon. We upgraded to the unlimited data plan about a year ago to access Amazon Prime. Despite multiple attempts to set it up, following instructions from Amazon, I never received the verification code on my phone. Susan (Patricia S) received it twice, but by the time I tried to enter it, they had expired. I have unsuccessfully tried calling Metro-PCS multiple times and have faced challenges logging in due to security questions. The customer service experience has been frustrating and unhelpful. I am unable to access the benefits of the plan and feel stuck in a cycle of errors. Despite receiving incorrect phone numbers to follow up, I have not found a solution to my issue. Any guidance on how to resolve this matter would be greatly appreciated. You can reach me at [redacted] Thank you.
Reported by GetHuman3229897 on vendredi 5 juin 2020 13:13

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