I purchased a phone from Metro yesterday at the Pleasantville New Jersey store and when...

GetHuman4838252's customer service issue with Metro PCS from May 2020

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The issue in GetHuman4838252's own words
I purchased a phone from Metro yesterday at the Pleasantville New Jersey store and when they swipe my card they claim that it didn't go through I went to the bank and got cash and paid cash however the card really did go through and $*** was taken out of my account I told them about it and I got nothing but an attitude the run-around they kept saying to come back today their boss would be there the boss was never there they said somebody will call me back nobody ever called me back and the girl was very disrespectful and rude to me she actually made insulting remarks about my weight also she was misleading about the phone that I purchased telling me that it had features that it does not have and when I told her I wasn't even happy with the phone she said well that's too bad because they don't do refunds on the phones so all in all this was just a terrible experience and I do plan on changing to another company as soon as I get my refund back but I do need my Hundred $** back she asked to see receipts and everything and I showed them to her and it didn't matter she just continued to be nasty towards me her name is Jennifer

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Metro PCS

Customer service issue
Reported by GetHuman4838252
May 18th, 2020 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 12243 others
0 customers following this

Timeline

GetHuman4838252 started working on this issue
May 18th, 2020 8:59pm

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