Metro PCS Customer Service Issues

This is not my first time contacting your customer service about my frustratingly slow internet service. Despite being promised high-speed internet, I am experiencing sluggish speeds. I was allocated [redacted] gigabytes of data, but it seems insufficient as I just paid my bill, checked my usage (which showed 0.6 GB a few minutes ago), and now suddenly it shows 1.6 GB used. Even though I have limited my internet usage, the discrepancy is alarming. When I disable the Wi-Fi service, it indicates no internet connection at all. Please address and resolve this issue promptly. You can reach me at [redacted]. Thank you.

My name is Chanon D., and my phone number is [redacted]. I made a payment of $[redacted].83 towards my phone bill on March 13, [redacted]. However, when I tried to use my phone, I was informed that my account was suspended due to non-payment. I have a text message confirming my payment. When I visited a store in Atlanta, the agent struggled to reach someone on the phone. Eventually, it was mentioned that there was an issue with a transaction in January. I have consistently paid my bills on time every month and am baffled by the suggestion of a reverse payment. My bank has no record of such a transaction, adding to the confusion. I urgently require my service to be restored and this matter to be resolved. If this cannot be addressed promptly, I may have to look into alternative service providers.

Due to the impact of the coronavirus on my job, I inquired with Metro about bill payment options. A representative mentioned a 60-day no-pay plan, which I was not in need of as I've always paid my bill. Surprisingly, I was told my bill was not due, and I wouldn't have another payment until May. Despite confirming with the representative and their manager, my services got interrupted. I reached out to Metro multiple times but was unsuccessful in resolving the issue. I had set aside money for my bill but used it for supplies when informed there was no payment needed. Now, I'm facing service suspension due to inaccurate information, making it challenging as I've exhausted my funds helping others during this difficult time.

I wanted to bring to your attention an incident that occurred at your office on Fremont Blvd in Seaside, California. Yesterday, March 19, [redacted], a woman closed the door 6 minutes before closing time, preventing me from paying my phone bill. This caused me unnecessary stress during a difficult time globally. Due to personal reasons, I am not associated with a bank, so I couldn't make the payment on time. I had to miss work to settle the bill this morning at the same location. I hope you will address this matter and ensure that other customers are not treated as disrespectfully as I was. Thank you for your attention to this issue. Sincerely, G.R.

On Thursday, 3/11, I couldn't locate my phone in the house. Despite searching on 3/12 and failing, I visited a Metro PCS store to explain my situation, emphasizing the need to stay connected with family during the pandemic. Unfortunately, I was informed there were no loaner phones, so I purchased a new one on 3/12. Surprisingly, later that night, I found my missing phone in the broom closet. I quickly updated my account information online to use my old phone once more. On 3/16, I returned to the store where I bought the phone, hoping to return or exchange it, only to discover that all sales were final. There were no visible signs in the store indicating this policy. I believe clarity on return policies, especially given the current circumstances, is important, and I am disappointed that I cannot return the phone and receive a refund considering the situation.

I recently bought two Samsung Galaxy A10 phones from the store on [redacted] San Mateo Blvd in Albuquerque, NM. Originally, I wanted to get two LG Stylo 5 phones as part of a store promotion by providing my Assurance Wireless account number. Due to the pandemic, Assurance Wireless was closed, and I couldn't obtain the account number. The salesperson at the store was extremely helpful and suggested other phones within my budget. I settled on the Samsung phones with the assurance that I could still get the promotion with my account number. However, my Samsung phone is not working properly compared to my boyfriend's, and I would like to exchange it for the LG Stylo 5 as originally planned. I hope the store can honor the agreement made by the salesperson. I am disappointed with the experience and would appreciate a quick resolution. Thank you for your assistance.

Hello Metro, I'm Christen Adkins, a loyal customer for 6 to 7 years. I have always loved your phone service, but unfortunately, my fiancé got us new phones with another carrier. He changed my name and pin without my knowledge. I wanted to stay with Metro PCS, as the customer service has always been excellent despite some past issues. I'm upset about leaving and want to switch back as Metro PCS has been the best carrier for me. There was an issue when my step-father needed support and didn't have a phone to receive a code for assistance. Can you help with this situation? Thank you for your time and understanding. Stay safe during these tough times with Covid-19. I miss Metro PCS and look forward to returning. Thank you and God bless. My phone number is [redacted]. Sincerely, Christen Adkins.

I've been trying to unlock my Metro phone for other carriers for a month now. My phone number is no longer linked to my profile, but the phone and service are in my name. The phone, LG Stylist model LM:Q720MS, is compatible with AT&T. Despite following the steps on the Metro website for a permanent unlock, I'm still not eligible. I'm currently on an AT&T family plan and need to use my phone with an AT&T SIM card. I've contacted Metro numerous times about this issue and keep getting the runaround. I'm unable to access my account online due to mismanagement and need the unlock code to proceed. This ordeal has been frustrating, and I'm reaching out for help. Please assist me in obtaining the code to use my Metro phone with AT&T. You can reach me at [redacted] or email me at [redacted] Thank you for your support in resolving this matter swiftly. Candace Ratcliff

I recently spoke with a representative from Metro who mentioned that starting on March 16th, they are unable to make any adjustments to customers' payments. Despite the difficult situation with the shutdown, I believe it is unfair for those who work full-time and cannot regularly check the website or visit the store for payment updates or promotions. I have been a loyal Metro customer for over 15 years and I simply request fair treatment. I did not receive any notification via phone, text, or email about the option to suspend my bill for this month, which I consider unprofessional. While I understand it was a first-come, first-served situation, the lack of communication makes it challenging for customers like me. Unlike some other carriers who have supported certain customers with payment adjustments, Metro seems not to prioritize customer value in the same manner. This experience is making it difficult for me to continue with Metro, especially when I feel like I have to practically beg for assistance. Other carriers have demonstrated understanding and support for their customers during these times of need. Although I have never requested payment adjustments before, it would have been greatly appreciated now. Instead, I was only offered to change my due date and incurring an additional $30 charge on top of my current payment, which does not seem like genuine assistance but rather taking advantage of customers during emergencies.

I have been harassed by my stalker. She constantly calls me, and even when I block her number, she calls from a private number. I can't keep hiding or turning off my phone. I need to find a way to change my number or completely block her from contacting me. I am willing to pay the $15 fee to change my number. Can this fee be added to my bill so I can pay it when my money comes in? I live on a fixed income and can pay it this month when I pay my bills. I need help because I can't continue living this way.

I purchased a Style 5 ABS plan, but my phone got shattered shortly after. When I tried to activate a new device, I encountered various issues with the verification process and had to pay multiple fees. Despite speaking with multiple agents, visiting the store numerous times, and experiencing unprofessional behavior, my situation remains unresolved. The lack of assistance, rude behavior, and miscommunication from both store staff and customer service representatives have left me frustrated and disheartened. I am seeking reimbursement for the fees paid and looking to file complaints to address this unacceptable experience.

I recently discovered a $[redacted].66 credit on my account due to overpayments over the years. Despite receiving text messages confirming payments, I was unaware of the excess balance. When seeking a refund, customer service initially mentioned a possible $5 refund with my last confirmation number. Another representative claimed I had paid a third party and should seek a refund there. After understanding I had paid MetroPCS directly, they requested my debit card number. As I had paid through my Bank of America checking account online, I am hesitant to provide this information. They mentioned submitting a refund request, but I am concerned about the number of people who may access my details. Any advice on how to proceed would be appreciated.

I am displeased with the service I received. I have been a customer since [redacted] but have not received any upgrades or compensation, even though the service is now overpriced. When I tried to add international service, I was informed that the [redacted] minutes would only be valid for 2 days until my monthly service reset. I decided to cancel, and the agent mentioned a $10 fee would be applied to my bill, but it never showed up. Despite not using the international plan, I was still charged. Additionally, while my bill remains at $40, new customers at Metropcs are offered the same plan for $25, which feels unfair. I am considering exploring other options such as Sprint, Cricket, or TMobile, as they seem to have better monthly plans than what I currently have. Why is there such poor treatment of loyal customers like myself?

I am having trouble communicating via telephone. I hope my issue is clear to you. To access my account, please use the following information: My name is Wendy Sarmiento, my phone number is [redacted], and my 6-digit code is [redacted]. I am using my Samsung Galaxy phone hotspot for my Vizio Smart TV's WiFi connection. I am puzzled why my TV shows it is connected to WiFi through my phone but when I check the details, it indicates it is not connected. The connection is excellent, but sometimes it shows poor speed. I tried clearing the cache data as advised on YouTube to improve performance. Although this helped my phone's speed, the network connection issue persists. Even though my TV shows an excellent WiFi connection, it does not show a connected network. How can I ensure both the WiFi and network are connected at the same time? I appreciate any assistance you can provide. Thank you, Wendy

I made an advance payment when starting my service to ensure my first bill was due on the first of April. However, my service got suspended on the 26th due to non-payment. Despite paying extra initially for the due date, I was only granted a 3-day extension. I was informed to call back after the 3 days to discuss an extension to pay on the first as intended. Now, they are saying nothing can be done, and my service remains suspended. Given the current situation with the virus causing layoffs, I am unable to pay until I receive unemployment on the first. I need my service to access my unemployment benefits. Can my service be reinstated until April 1st? Additionally, I was promised a $50 refund for adding a tablet to my account, which I have not received yet.

I urgently need to get in touch with someone at Metro PCS. Unfortunately, my phone was tampered with during an unfortunate event that has left me hospitalized. Despite managing to retrieve my phone, the SIM card was removed, rendering it unusable. I am in desperate need to reach my kids, especially since this is the only phone I brought with me to Mexico. I attempted to insert a different SIM, but it prompted for a blacklisted status. My husband also tried, but to no avail. Given my current situation in the hospital, it's crucial that I resolve this matter promptly to stay connected with my family during this challenging time.

While I was in Mexico, my SIM card was stolen during an accident, causing my phone to be locked. I was advised to get a new SIM card from Telcel in Mexico, but that did not resolve the issue. My husband has been trying to unlock the phone so we can contact our kids while I am in the hospital. We purchased the phone for our vacation in Mexico. I was told to reach out to Metro to see if they could unlock it temporarily so I can use it. I really need to get in touch with my kids as I've been sick and in the hospital for the past week.

I am experiencing significant technical issues with my phone. I am unable to download photos, send emails, or crop images, and my phone randomly turns off. Despite being under two years old and having just paid my bill, I am frustrated and expect reimbursement. Urgently, I need assistance to ensure I have a working phone, as my mother is in a nursing home preparing for surgery. Please call me back promptly. I am unable to access my Metro account due to forgetting my PIN. If these problems persist, I will switch to a different carrier.

I contacted customer service in early March regarding the 90-day bill relief promotion. The representative assured me that I wouldn't have to make a payment until June [redacted]. However, my phone was disconnected on March 28th. When I called back on March 30th and spoke to Jenny, she mentioned the note on my account about the payment delay but asked for $[redacted] to restore my services. After requesting to speak to a supervisor, I was informed that the promotion had ended, and nothing could be done. I reached out during the promotion period, and now my services are disconnected incorrectly. I'm dissatisfied with this situation and would appreciate assistance in resolving it.

Hi, my name is Ana Bermudez. I am reaching out because I am experiencing difficulties with my Metro PCS LG Aristo 3 Plus phone that I purchased in Chicago. Unfortunately, during a recent accident in Mexico, my phone's SIM card got lost, and I am unable to pay my bill or use my phone. I bought a new SIM card locally, but it seems to be invalid and my phone is blocked. I have been trying to contact Metro PCS for assistance for the past couple of weeks through calls and emails, but with no success. I am in urgent need of help as I am currently unable to communicate with my children. If possible, could you please help me unlock my phone temporarily so I can use the new SIM card? I would greatly appreciate any assistance. Thank you.