I would like to be reimbursed for the time my phone was stolen and used for unauthorized add-ons now that my bill is $** there's no way I'll be able to pay it I spoken with customer service representative after representative but refused to put me on with the supervisor please reimburse me for the last bill cycle of my bill
GetHuman4094317's Payment Arrangement issue with Metro PCS from December 2019
Help with my Metro PCS issue
First: share to improve GetHuman4094317's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If you are unable to make a payment or need a refund for a payment you will need to contact Ocwen immediately.
The issue in GetHuman4094317's own words
I was just trying to take off the unauthorized add-ons on my account and switch my phone because my original one was stolen so how am I supposed to receive a one-time pin God bless ... My phone was stolen and unauthorized. Charges were added on my account. All I want to do is get my new phone connected. Or at least get anl * time extension....I dont. Understand why I have to receive a one time pin on the device that was stolen. Plesse help me. Ive been a paying customer for * years my phone was stolen and several unauthorized add ons were. Put on my account. I just want to go back to the thirty $ plan .please......my issue is there was an unauthorized add-on my Metro account and I like to be reimbursed for the days I paid for this service I didn't sign up for
What they don't realize is that when a paying customer loses brakes and or gets their phone stolen how are they possibly supposed to receive a one-time pin on the previous phone that's been lost stolen and or broken in order to switch their service * I working MetroPCS Network cellular device
I just want ** days of my service reactivated due to the theft of my original phone and the ropes and stipulations with the security one-time passcode that I cannot receive on a phone that was stolen
I have been a paying customer through MetroPCS for * year and roughly four months it has been like pulling teeth the whole time from there customer service to the retail. Dealers and stores clerks.are down right unwilling and refuse to comply with a paying customers wants and or concerns and needs
But if this doesn't work boost has a really good deal going right now and this is the first time I've ever considered leaving Metro
I have an issue with Metro PCS too
How GetHuman4094317 fixed the problem
We are waiting for GetHuman4094317 to fix the problem and share the solution with the rest of us customers.
Please help with my Metro PCS issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Metro PCS customer problems.
GetHuman4094317 confirmed the issue is fixed. Hooray!
Dec 14th, 2019 8:47pm
GetHuman4094317 indicated the issue is not fixed yet.
Dec 14th, 2019 8:48pm
Paying Your Telecom Too Much?
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.