Metro PCS Customer Service Issues

I need to cancel an extra data purchase on my MetroPCS account that I made last month. A customer service representative instructed me to call before December 4th to disable it. However, I have been encountering difficulties reaching MetroPCS via phone and through the metro PC app on my cellphone. The screens are blank despite my efforts to contact them through both [redacted] and 1-[redacted] numbers. Kindly assist promptly. Thank you, A.L.

I recently paid my phone bill yesterday, and now my phone service has been deactivated. I am perplexed about how my services could be turned off after making a payment of over $60. This situation is very frustrating for me. The representative assured me that my service was active until January 3rd. However, I made the payment on December 3rd, and my services were disconnected on December 4th. I invest a significant amount of money to ensure my service remains uninterrupted, but it was only operational for one day before being suspended.

I am Keisha Griffin. In July, I upgraded my account from 3 to 4 phone lines. A young representative at Metro's Braintree South Shore Plaza store assured me that my line/account would remain the same. However, my mobile hotspot is now missing from my account, which I need for work. If this issue cannot be resolved without an extra $20 charge monthly, I will have to cancel my cell phone service with Metro. I have been a loyal customer since [redacted], always paying my bill on time. It would be appreciated if someone could give me a call to discuss how to proceed in this matter. Thank you.

I visited your Pennsylvania Ave store in Baltimore because my son's phone would not turn on or charge. Jasmine assisted me and took my phone. She mentioned it would be ready in three days, but upon returning, nobody knew about it as Jasmine was on vacation. After waiting, another employee helped following Jasmine's instructions, but the order for the replacement phone was not placed. I returned today on 12/4/[redacted], the third week, only to be informed about a fee for the phone change. Disappointed, I encountered issues with Jasmine and opted to pay the bill over the phone as she did not provide the new phone. My son's phone, only a month old, was still not replaced. I am disappointed with this experience. My account number is [redacted]. Thank you.

I keep receiving frequent calls from Graham every time I try to get my internet working. I am frustrated and exhausted with this issue. I am looking to escalate this matter to someone in charge who can resolve it permanently. If this matter is not addressed, I will consider switching to a different service provider. Despite being a customer with Metro for 14 years, the recent two months have been challenging without a stable internet connection. This is impacting my business as I operate from my home.

I am currently subscribed to the $60 plan, which is supposed to include Amazon Prime, Amazon Videos, Google One membership, and Wi-Fi hotspots. However, I have not been able to access Google One or hotspots despite paying the full amount monthly. I have reached out to customer service multiple times, but they have not resolved my issue. I am in need of assistance from someone in corporate to resolve this matter. I briefly considered switching to T-Mobile, but returned to MetroPCS the same day due to issues. I am eager to continue using MetroPCS and would appreciate corporate intervention to address this ongoing problem.

I purchased an Aristo 2 over a year ago in New York, and I am currently residing in Colombia. I am attempting to unlock the phone but I am encountering an error message stating, "Device not recognized by your service provider. Please call customer care." I have downloaded the most recent MetroPCS software, but when I attempt to open the app, it requires me to disable the wifi and use data. Unfortunately, I have run out of data. I would appreciate any guidance on how to successfully unlock and utilize my phone.

I bought an upgraded phone on November 1, [redacted], and settled my bill then. The next day, November 2, my service was interrupted. I extended it to reach customer service as two out of my three lines were not working the whole month and my main line had no data. Despite multiple calls to customer service, there has been no improvement. I had to add $9 for data to use GPS while out of town. On December 2, I called again as my other lines were still inactive and was told to pay $[redacted] due to my bill being pending. Last month, I already paid $[redacted] but received no service. This situation has cost me money for my business. Even after visiting a store and making requests including unlocking my device for a service change, no resolution has been achieved, despite attempting an extension.

I bought a MetroPCS phone and tried to unlock it through a representative. Unfortunately, the representative was rude to me, so I spoke to a manager. The manager assured me that the phone would be unlocked within 10 to 15 minutes after restarting it, allowing me to use my new SIM card. However, the phone never unlocked as promised. Now, I am seeking guidance on how to resolve this issue so that I can use my phone without any further problems.

Yesterday, I accidentally left my phone on the car hood while moving things, and it got lost. Someone seems to have found it as they are rejecting calls with a message like, "Can't talk, driving," before turning off the phone. I have a lock and location finder activated on the device. I purchased a new phone on a separate account but need to lock, locate, and transfer my service to prevent unauthorized use. Since I'm on a family plan, I can't cancel everything without affecting others on the plan.

I recently contacted Metro and spent 22 minutes talking to a representative. Despite paying my bill three days early today, my data and hotspot did not restart as expected. The representative kindly provided a 4GB courtesy top-off until my data renews on the 8th. However, after the call, my hotspot is still not working, and my phone's data remains slow. I would appreciate it if someone could reach out to me to address this ongoing issue. Thank you.

I purchased the new Alcatel 3v phone 4 to 5 days ago, and I've been experiencing issues with internet and texting functionality. Despite reaching out to customer service daily this week and visiting the store thrice, the problem remains unresolved. I am now seeking a refund for the phone; however, I was informed that no refunds are possible for upgrades, a policy of which I was unaware at the time of purchase. I am frustrated as my phone is not functioning correctly and the issue has yet to be resolved by customer service or in-store visits.

This is the second time my husband, H, has two months to live and I'm at the hospital with him for cancer treatment. The bill was paid for the second time, and now I have to go back because his service isn't working, and I'll have to make the long drive there again. They need a one-time code once more. I believe I should be compensated somehow. It already happened on my phone three days ago, and now it's happening on his phone. I drive an older Corvette and it only gets 10 miles per gallon. I'm frustrated about why this keeps happening when Metro has confirmed that payments were made.

I believe you should compensate me for my time and gas. I have to drive [redacted] miles there and [redacted] miles back just to fix our phone issues. I think that's worth a month of free unlimited service on each of our lines. This occurred three days ago with my phone, and now my husband's phone is having problems. Our phones are crucial at this point in our lives. If it was his last 5 minutes, and he wanted to call me with his final words, I wouldn't be able to receive them.

Today, I moved from MetroPCS to T-Mobile. I paid $70 in advance for MetroPCS service at the start of the month. I am looking to get a partial refund for the remaining month or have the amount deducted from my new T-Mobile bill. However, I am currently unable to contact MetroPCS. I am disappointed that neither Metro nor T-Mobile offers an email address for customers.

My son accidentally left his phone in a stranger's truck in Gainesville while it was charging. The guy gave him a ride to a nearby Metro PCS store, which was quite an odd coincidence. The phone is set to lock automatically, but we want to report it missing so it can be shut down. Unfortunately, there is no tracking software on it. The lost phone belongs to Tyson Nest, and the number is ([redacted])-[redacted]. Thank you.

My phone suddenly stopped working and was shut off. I transferred my number from Boost Mobile. I need to set up a way to receive old passwords on the number and proceed from there as they were stored in the phone. They include passwords, contacts, photos, and family information. My old email is [redacted], old phone number [redacted], passwords [redacted]1, and high-security code jos022803hua. I need access to my information, so please reach out to me on my new email. Hopefully, this can be a temporary solution.

I purchased a new phone in May, and it has had issues since the beginning. I attempted to return or exchange it shortly after purchase, but was informed I couldn't due to it being an upgrade. The problems persisted in August, but I had no other choice but to continue using it. Lately, the phone shuts off every few minutes and sometimes doesn't turn back on. When it does, there are screen lines, freezes, and random shut-offs. Texting and browsing become impossible, and the phone even buzzes loudly at times. I'm wondering if there is any possibility of getting a replacement since I tried to return it within days of purchase.

I paid my phone bill a week ago, and right after my phone broke. I have been without a phone since I made the payment. Trying to insert my sim card into another phone is proving difficult, even when the other phone isn't locked. I am unable to switch my number unless I pay $15 at a store, which I won't have for another week. It's been two weeks since I paid, and I am struggling to get any assistance to retrieve my number. Despite having multiple unlocked phones, the Metro store employees are pushing me to buy a new phone or charging me for services that should be free. I am considering requesting a refund for the $55 payment as I cannot use the service. The employees seem unwilling to assist me without the additional $15. Please either credit my account with a pro-rated refund or transfer my service to an EMEI number. The lack of assistance at the three Metro stores I visited this weekend is frustrating. I hope for a prompt resolution to have my phone reactivated or receive a refund for the unused service.

I was denied a refund from District after they sold me items that were not activated to earn commission. They took the items back on the third day and still denied me a refund. I spoke to the regional manager, who tried to avoid contacting me, but I have all the call logs as proof. I am ready to escalate this matter to the BBB, FTC, and CTFC if my refund is not processed. A to Z Wireless is known for this scam. I lost my place of stay and someone connected to Ayana robbed me. I am demanding a call back at [redacted].