My son phone would not cut on or charge. So I went into your Pennsylvania Ave store in...

My son phone would not cut on or charge. So I went into your Pennsylvania Ave store in Baltimore a young lady by the name Jasmine took phone from me and my phone number she said the phone will be back in three days so I came back then nobody knew what I was talking about and jasmine went on vacation and I had to wait for her so I came back she was there but busy so another female helped me and Jasmine told her how to help me and that she had forgot to put the order for the replacement phone.the other female said it would be there in *days so I came back today ********* now the third week I come back and they tell me about a fee to change phones which I didn’t feel I should pay and that is when Jasmine got snotty with me and we exchanged words. Then the bill was now due I didn’t want to deal with Jasmine or the store I told them I would pay it over the phone and she did not give me the new phone so I still left the store without the phone and this phone was new for my son only a month, I am very disappointed that my experience turned out this way. The phone number for this account is ***-***-****,,, I can be reached at ***-***-****,,,, Thanks