I have not been able to talk to a customer service representative in * days of trying...

GetHuman-atwood_r's customer service issue with Metro PCS from October 2019

Help with my Metro PCS issue
First: share to improve GetHuman-atwood_r's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-atwood_r may need:
8 Digit PIN, Phone number, and Name on account
The issue in GetHuman-atwood_r's own words
I have not been able to talk to a customer service representative in * days of trying. My son's phone has been malfunctioning for eover a week now. He is disabled and listens to his music often. We both are very frustrated right now as all we can get is someone selling us promotions for Walmart or payment page. What is going on that I can't talk with a representative,? I went to a location on Oleander Dr in Wilmington NC and the person gave me some of the worse customer service I've ever experienced and just handed the phone back and said she didn't know what was wrong and to call you. I have insurance on his phone and she never assistaned in any way. Called your number and the promotion rep pretended to help just to get my personal* card info and after charging me he said someone would call me and come and pick the phone up at my address. I want to know....what in the heck is going on when I call your number for service. Am I a victim of a scam now? They claim Metro was giving a $*** gift card and they would proceed with assistance afterwards. My son needs a new phone asap. My name is Roslyn Atwood

GetHuman-atwood_r did not yet indicate what Metro PCS should do to make this right.

How GetHuman-atwood_r fixed the problem

We are waiting for GetHuman-atwood_r to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Metro PCS's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Metro PCS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Metro PCS

Customer service issue
Reported by GetHuman-atwood_r
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 47162 others
0 customers following this


GetHuman-atwood_r started working on this issue
Oct 20th, 2019 8:55pm