I have had several issues with y'all for over * months and I have been with metro PC's...

GetHuman3774384's customer service issue with Metro PCS from October 2019

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The issue in GetHuman3774384's own words
I have had several issues with y'all for over * months and I have been with metro PC's for over * years. And it all started when metro PC's allowed some lady in another town not once but twice to someone hack into my account and completely cut my service off on my phone and turn hers on. Again not one did that happen but twice with a high security password on my account and she was able to yet again not only once but twice into my account just so easy like nothing at all. I had to go down to metro several times into the store and try and fix the problem. It made me lose my **** job to support me and my kids. And I filed a complaint and ready to take further action into this for what is necessary it's just rediculous. It's not even ok anymore not only did that make me loose my job to feed my babies being as I am on call cna now at this moment my phone is off and suspended my account. I need some help here this is so believable and me and my children and screwed. Without my job without food now and now without my phone? This isn't right. It's so inhumane and just destroyed everything for me. All because metro allowed some lady to hack into my account TWICE!! Do cruel the pain me and my family are now enduring Because of your company's policy they clearly failed me on. Please help me. It says I owe ***$ ok n my account I have called and asked them to try and help with some kind of help and they are just rude and deny me of any help. And it's all in the notes. So it all is verified. And I recorded them calls because I was told too. I mean now I am gonna be homeless with my * kids on the street Hungary,! As I lost my job because my phone was hacked into twice. Why should u have to deal with this ? Why do my kids have to suffer? It's not fair. It's not right.. my name is Cassie Westphal. My phone number for my account is ***-***-****. And my high security password is *Barbiedoll*******I need my phone back on please help me do something it's not my fault your employees didn't do there job and now my kids *,*,* are suffering because mommy can't support them with no job and no phone either now. Please call ***-***-**** as that is my friend who was extremely concerned about me and my kids so he decided to stop by after not being able to contact me in my phone in days. Please help me I need a miracle

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Metro PCS

Customer service issue
Reported by GetHuman3774384
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 47008 others
0 customers following this

Timeline

GetHuman3774384 started working on this issue
Oct 16th, 2019 9:47am

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