Since the month of ********,I bought a Coolpad Legacy at**** South St. Nacogduches,Tx.O...

GetHuman3760014's customer service issue with Metro PCS from October 2019

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The issue in GetHuman3760014's own words
Since the month of ********,I bought a Coolpad Legacy at**** South St. Nacogduches,Tx.On ********* I went back to them to complaint that the unit the unit was defective that it's not work perfectly, the store attendance work with it but can do nothing she (Ashley), the Supervisor told me to go there in three days to replace the unit for desperfect so I have been there many times but no solution.I asked her if she reported to METROPCS or the manager there she answer yes,but that them don't have unit to replace it.His name is Shawn, he is always in another store in Houston.I put s a complaint with BBB complaint * ******** on********* in that complaint also in this one am asking to replace the mentioned unit for a Samsung and don't charge $**.** for transferring the Cell * also I want my cell *.My name is William Robles email *****@***.com cell * **********.Please have some one to solve these problem.Thank so much.

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Metro PCS

Customer service issue
Reported by GetHuman3760014
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 73 customers so far
Similar issue to 46921 others
0 customers following this

Timeline

GetHuman3760014 started working on this issue
Oct 14th, 2019 3:48am
GetHuman3760014 indicated the issue is not fixed yet.
Oct 16th, 2019 1:11pm
GetHuman3760014 indicated the issue is not fixed yet.
Oct 16th, 2019 1:18pm