I have a complaint with a specific store & a specific employee. I have been trying to p...

GetHuman3593729's customer service issue with Metro PCS from September 2019

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The issue in GetHuman3593729's own words
I have a complaint with a specific store & a specific employee. I have been trying to port my number from Bopst ive been told twice, today as well as last Sunday, in a very rude manner by the same employee that she has no internet to help me & i can go to the next town over, she refused to give me her name or the corporate number. She told me I could call a **** number & when i asked for it she told me i can look it up. Each time ive entered the store she is on her personal cell phone talking & texting or she has non-employee company in the store hanging out with her. I returned to the store this evening to see if the internet was back up & this employee was seated outside the store on the front steps with her cell phone & the company who had been hanging out with her an hour before when I came, her response about the internet was that it aas back up but very slow & she wouldn't be able to assist me with the port she then proceeded to have an argument in Spanish with another customer who was requesting help, was told she couldnt help him & again refused to call or give him a customer service number. This is unacceptable behavior from an employee who works with the public in a customer service setting. I think i will be contacting the BBB about this incident as well.

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Metro PCS

Customer service issue
Reported by GetHuman3593729
Sep 15th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 45500 others
0 customers following this

Timeline

GetHuman3593729 started working on this issue
Sep 15th, 2019 10:15pm