Metro PCS Customer Service Issues

Hi, I am Martin Arko and I have been a customer since [redacted]. Lately, I have noticed a significant decline in your customer service. I filed a complaint about 5 months ago and have not received any response. In April, I paid my phone bill twice within a short period, but that is not my main concern. My main issue is the lack of follow-up on my complaint from several months ago. I have contacted customer service multiple times to check on the status of my complaint, but there has been no progress. I have consulted with my lawyer who suggests taking further action, although I wish to avoid a lengthy legal process. I would appreciate speaking with a competent customer service representative who can address my concerns promptly, or else I may have to involve my attorney. I am requesting a prompt resolution to this overdue matter. Thank you for looking into this issue. Sincerely, Martin Arko.

Hello, I am S. Dumas, a customer of your company. I would like to address a situation with my phone bill payment and inquire about the payment due date discrepancy. I am puzzled because although I bought and activated the phone on the first, the bill was supposedly due on the 30th. Unfortunately, my phone is malfunctioning; it keeps flickering and the screen protector and case I purchased failed to shield it during a recent drop. I am disappointed as I was assured by store representatives that these accessories were top-notch. I urgently need my phone for upcoming interviews and housing authorities contacting me. I am frustrated by this predicament and would appreciate swift assistance to either resolve the issues with my current phone or explore switching to a new provider for my business needs. Thank you.

Hello, I'm Regina Garza. I contacted Metro PC online to address a billing issue. I paid my bill on January 18th, and then again on February 1st, confusing their system. They suspended my service briefly, and after an extension, I paid on February 27th. To avoid confusion, I requested to change my billing cycle to the 27th of each month. However, they threatened to involve corporate, claiming I've been helped too many times. I'm seeking clarification on my February payments and how many times I paid. Could you please follow up with me? You can reach me at [redacted]. Thank you.

I purchased a phone from Metro and was surprised to learn that it cannot be unlocked until it's active for [redacted] days, a detail not mentioned during the purchase. Now I'm stuck with a phone I can't use or activate. I'm frustrated and considering contacting the Better Business Bureau. I just want to unlock and use the phone. Please assist! IMEI: [redacted] MODEL: XT1924-7 TYPE: M382D Motorola G5 Plus CE on back of phone.

I switched my service from Sprint to Metro PCS on May 1, bringing in my own device and adding an extra line to my account under the name Jermaine Applewhite. After experiencing issues with internet and movie access, I tried to get a refund due to unsatisfactory service at the Country Club Hills, IL location. I was told I couldn't receive a refund because I supposedly used [redacted] gigs of data. I'm requesting a refund of $[redacted].45 and my account number is [redacted]53 with PIN [redacted]3. To address this matter, kindly contact me at [redacted] or [redacted]. Thank you.

For the past 14 years, my phone number has been crucial for me, connecting me with over [redacted] vendors. Recently, I added my number to my boyfriend's account. The service representative assured me that my number would remain under my control, despite being on his account. However, my boyfriend has started to act controlling, changing passwords and even turning off my phone without my permission. It's frustrating because I can't remove my line from his account. I feel trapped and it's affecting my business. I need to find a way to transfer my number to my own account. I'm disappointed with the lack of control I have over my own number and the situation is becoming unbearable. I'm considering legal action against both him and the phone company if this issue is not resolved promptly.

My payment is due on the 8th of each month, but I was late in April. They're asking for an extra $60 by May 8th to avoid a phone shut-off. After speaking with a representative, she mentioned I could extend my due date by paying $13. I don't understand why I have to pay more for the full month I've already paid for. This situation has occurred twice before, and both times, they extended my service without a fee. I have paid $60 for a full month, so I request either a waiver of the fee to keep my phone on, a refund for the days I won't use, or to proceed with shutting off my phone tomorrow. I'm considering switching to Boost Mobile and adding another line for my fiancé elsewhere. If my payment isn't respected, I will escalate this to the Better Business Bureau.

I purchased the ZTE Blade a year ago and I have been experiencing issues with it since day one. The phone overheats and shuts down by itself, taking a long time to restart. It's alarming how hot it gets, making it impossible to hold, and I'm concerned about a potential fire hazard. I requested a replacement at the store two weeks after buying it, but they directed me to the insurance, with a $50 fee. Since the model is no longer manufactured, I believe Metro PCS should take responsibility for replacing it. I am struggling to even type this message due to the ongoing problems. I believe the company should offer a replacement of equal or better value, not a lesser one.

I purchased a pre-owned iPhone 5c from a kiosk in the Tucson mall here in Tucson, Arizona. I contacted customer service to request assistance from an agent to transfer my SIM card and phone number to the iPhone using the IMEI number. I also inquired about moving my SIM card from the iPhone to my LG K-30 phone. Unfortunately, after switching the SIM card back to my LG K-30, I no longer have service. I am unable to make calls or send texts. I am currently seeking guidance on how to restore my service and get both the iPhone 5c and the LG K-30 working properly.

As a Straight Talk customer, I am considering switching to Metro. After browsing your website, I selected the $60 plan with Amazon Prime and a mobile hotspot, along with the Motorola G7 for $59. I found Metro stores in Morganton and Lenoir but was told in Morganton that the phone wasn't in stock, despite being expected by April 29th. The staff kindly offered to call me once it arrived but I encountered issues when trying to order over the phone. I was directed to call [redacted] for phone orders, only to find it was incorrect. Metro's customer service explained that phones must be purchased in-store, leading to frustration as I expected the online selection to be available. The inconsistency between online information and in-store availability has made me reconsider my decision to switch to Metro.

For the past week, I have been experiencing ongoing internet connectivity issues that have significantly affected its speed and performance. What's even more frustrating is that when I have contacted customer service for assistance, they cannot hear me on the phone, eventually leading to them disconnecting the call. This has now happened on three separate occasions, and to add insult to injury, they even cut off the post-call survey before I can complete it. I am urgently requesting that a representative from the service provider contacts me promptly to address these persistent problems. I would prefer to speak with someone based in the US who can effectively communicate in English and offer me the support I need to resolve these issues.

I am attempting to have my phone unlocked so I can switch services. I am disappointed with MetroPCS as the phone does not provide the promised services, and I believe I was misled by the salesperson and manager. Their assurance of service comparable to Verizon has not been met, along with certain phone functions not working correctly. I am considering legal action against MetroPCS to recover the funds I have lost while using their service. If unlocking the phone proves difficult, I will include it in the list of grievances. If changing services necessitates purchasing a new phone, any related expenses will be documented.

I have encountered a ongoing caller ID problem. Despite contacting customer service and supervisors multiple times, the issue remains unresolved. Every call I make displays 'Private, No Caller ID, Restricted,' etc. I have even filed three hot tickets with no resolution. This issue has been persistent since January, causing financial losses as my clients often disregard unknown callers. It is crucial that this matter is addressed promptly. If not resolved, I will consider switching carriers and involving external parties like Tampa Bay Times. The lack of response and assistance from Customer Service is disappointing, and I urge MetroPCS to take action and rectify this issue. Your attention to this matter is greatly appreciated. Thank you for your assistance. - J. Geegan

I recently purchased an LG Stylo 4 after selling my unwanted iPhone 6s. Unfortunately, the in-store price was $[redacted] more than I was quoted online. The customer service experience was also disappointing, and I encountered unexpected fees to switch the imei on my new Metro phone. Despite being assured a smooth process in-store, I faced hurdles and delays that have left me without service for over a week. I am frustrated with these inconsistencies and the lack of transparency regarding additional charges. If this issue is not resolved promptly, I will consider transferring my number to another carrier. I am seeking assistance to have my imei switched without extra fees and to possibly be compensated for the inconvenience caused by the service disruption. Thank you for your attention to this matter.

Good afternoon, My name is Jana Cortese, and my Metro number is [redacted] with an 8-digit pin [redacted]. I encountered two issues recently. Firstly, while using the Metro app, it prompted me to change my plan from $50 to $30 accidentally. I wish to revert to my previous plan. Secondly, my service was interrupted due to confusion over my bill payment date, which I believed was the 15th but is actually the 9th. As a frequent traveler for my job, I plan to make the payment on 5/15/19. Could you please grant me a one-time extension? I appreciate your assistance as I have always been satisfied with Metro's service and wouldn't consider switching providers. Thank you, Jana Cortese

I attempted to pay my bill online today but encountered issues due to receiving a temporary card after my account was compromised. I went to a nearby store to make the payment in person, hoping to have the $3 fee waived considering the circumstances. However, the customer service representative insisted on charging me the fee despite my explanation about the temporary card situation. I mentioned that my card lacks my name and I may need to show my ID, which could have been why I couldn't pay online. The representative then asked if my card had my name on it yet, which frustrated me. Additionally, the store had a noticeable smell of marijuana, and I suggested they avoid smoking inside to provide a more professional environment. I paid the bill along with the fee, but I left feeling dissatisfied with the customer service. Legalities aside, I hope this incident doesn't set a precedent for further poor service experiences.

I have not had a caller ID display on my phone since January. It shows up as Private, No Caller ID, or Restricted, which has been very frustrating. Despite reaching out to METRO Customer Service and Tech Support multiple times, the issue has not been resolved. I have not received any callbacks on the numerous heat tickets submitted. I am now considering contacting the BBB and the Tampa Bay Times for assistance. I believe METRO should compensate me financially for the inconvenience caused, totaling $1,[redacted]. As a loyal customer for nearly four years, I am disappointed that this problem has not been addressed properly, resulting in the loss of my trust in the company. I hope for a prompt resolution from METRO to rectify this situation. Thank you for your attention to this matter.

I am unable to turn to the next page of an article on my phone, as the screen just goes blank. I have faced issues with the phone since getting it from the MetroPCS office. The staff were incredibly rude and unhelpful during the purchase. I am frustrated with this phone problem and don't want to deal with that office again. I may throw the phone away due to this terrible experience. I expect respect and assistance when I purchase something. I do not want to recommend MetroPCS to anyone based on how customers are treated. I may return to Cricket instead. I hope for assistance in resolving this issue or I will take my business elsewhere. I am too angry to calm down right now. Please reach out to me promptly.

I have requested an extension for payment due to the passing of my cousin, who was helping my aunt. Today is my cousin's cremation, and I've paid $56 towards the account balance, leaving $47 to be paid tomorrow. My aunt needs the phone for the cremation and her elderly son. Furthermore, I also need an internet connection at [redacted] Broad Street in Newark. The individual at the location took the $56 and assured me it would be applied to the account, but it has not shown up yet, which is a major concern. Additionally, $16 for a device is non-refundable. The number provided appears to be a scam when I searched it on Google. It is crucial for my aunt and me to have our services restored to communicate regarding her current condition. I am dissatisfied and considering contacting the FCC about these issues. This situation seems like a scam, and I expect my account to be rectified promptly. Please address this matter immediately.

I am experiencing ongoing issues with my phone service from Metro PCS. Despite multiple attempts to address the problem by visiting the store and contacting customer service, my service remained unreliable for twelve days. The initial assistance to replace the sim card seemed to work temporarily, but I continued to face emergencies only mode and network problems. Despite being told my issue was resolved, no one followed up with me and I was left without service. After enduring twelve days of inconvenience and poor customer service, I decided to switch to AT&T for reliable service within twenty minutes. Now, I am requesting a refund for the month of May due to the prolonged service disruption and lack of resolution from Metro PCS. Offered a partial refund of twelve dollars is insufficient given the extent of my inconvenience and dissatisfaction with the handling of my concerns.