I've requested extension for payment due to funeral passing of cousin helping my aunt...

I've requested extension for payment due to funeral passing of cousin helping my aunt. My cousin cremation is today paid $**.** for account balance balance should be $** which will be paid tomorrow. My aunt is on the account and she need phone while at cremation for her son elderly woman. I've also needed a internet thing as well at *** broad street site in newark. Man took $** told me would put on account and today nothing is reflecting the bill $$$ period major concern plus $**.** is non refundable for device. Plus number given is scam number I've Google it. Major concern I need my service on for my aunt and me to converse about her condition now. I'm not a happy customer and contacting FCC of these issues. What kind of scam is going on now? I should have my account credited due to all the mayhem that is going on really. Fix my account now *-***-***-**** plus other line connected.