I just moved here two weeks ago from South Texas after being without work for * months...

GetHuman2806451's customer service issue with Metro PCS from April 2019

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The issue in GetHuman2806451's own words
I just moved here two weeks ago from South Texas after being without work for * months and was having trouble with my phone ,& I ended getting two phones yesterday with T-Mobile . My daughter from California put me on with her service and ordered me a phone. At the same time, I went to Metro PC's in Abilene,Tx. and spoke to the service person that help me get service with Metro PC's I called to cancel ,two hours later was very ugly to me, said I couldn't bring the phone back nor get my Money back. She had quoted me about $**. When I talked to her, I wasnt allowed to pick the phone I liked Cause they only had one type available at the store, to change plans. She made me take the highest plan instead of the plan I wanted and needed. And The she ran my Debit card.... for $***. For credit, I didn't sign for it nor had to use my pin . Sounds fishy to me and only Two hours after I had the phone I tried to tell her what happened. She was so ugly , & made me cry, I've been so upset I can't sleep. I would truly like to take this awful phone she sold me back and get a refund . Since it was T- Moble I was sure there would be No Problem . Could you please help me resolve this problem.

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Metro PCS

Customer service issue
Reported by GetHuman2806451
Apr 25th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 35905 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account


GetHuman2806451 started working on this issue
Apr 25th, 2019 5:30am
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Apr 25th, 2019 5:34am
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Apr 25th, 2019 5:34am