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Before contacting them, items GetHuman-dolanmik may need:
8 Digit PIN, Phone number, and Name on account
Top Tip from another customer
If you need to pay someone else's bill use this link: https://www.metropcs.com/bill-pay.html
The issue in GetHuman-dolanmik's own words
When I got this phone last month I was sent out of the store after paying my bill getting my number ported to getting home and not having a password or a PIN number the guy at the store was rushing me out after * I wasn't sure when my bill was due then automatically my phone was shut off my phone number is ***-***-**** I cannot get in touch with you guys to get a payment arrangement for Sunday or at least two days so I can get this money together I need my phone in order to pay you guys I can't use my phone obviously for my name is Michael Dolan my email address is D*****@***.com it's telling me I can get a one-time extension I'm not being offered that why am I not being offered that I need your guy's help I need my phone on more than you can ever understand and it's not giving me the options I can't even log on to my account this is ridiculous and it's like you guys can't even help me because I was never told a PIN number or security question I was rushed out of the store and not being told anything and now my phone is off because of it
GetHuman-dolanmik did not yet indicate what Metro PCS should do to make this right.
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