I went to the metro pcs store on **** Convoy Street, San Diego, CA ***** and the woman...

GetHuman-zmudak's customer service issue with Metro PCS from March 2019

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The issue in GetHuman-zmudak's own words
I went to the metro pcs store on **** Convoy Street, San Diego, CA ***** and the woman named Jenny (the clerk) helped me . I came in there to purchase a new iPhone * Plus since my other iPhone * that I purchased from metro two years ago was no longer holding a charge . She told me she will give me a good deal on a new iPhone * Plus . At first she wanted me to give her my iPhone * as well as ***$ for the payment of what she claimed was a brand new iPhone * Plus . I didn’t want to give her my old phone simply because of my photos still needing to be taken off . Also thought it was kinda weird that she wanted it . So she made me think she really was giving me a good deal by saying never mind to keep it ***$ for the new iPhone * Plus and also she was to throw in the case and screen protector . She put those on real quick handed me the phone and I paid her . She made me think I got a great deal . I asked her if my phone came in the new box it supposedly comes in and she said u won’t need it ur phones ready for u . That these phones came in bulk not in apple boxes . And sent me on my way . I looked up the battery percentage life on this phone and it was at **% which brand new are supposed to be ***% and I thought that was odd. I look up the phone imei and that’s when I felt ripped off and so upset. The imei info said it was a iPhone * Plus and it’s used . She sold me a iPhone* plus used phone! For ***$ ! I needed a new iPhone * Plus . I’m sick of getting sold used iPhones from metro pcs when I expect a new one . I feel betrayed and I can’t afford another problem like the last . I called the store and talked to Jenny and she lied again and told me she told me it was used and that it was iPhone * ?! No no this is not acceptable . Please make it right that is not okay that she is getting away selling used phones to metro customers! Since it’s a used iPhone I can’t get a warranty please contact me **********
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Metro PCS

Customer service issue
Reported by GetHuman-zmudak
Mar 26th, 2019 - a mon ago
I have an issue with Metro PCS too
Fixed
Seen by 4 customers so far
Similar issue to 33852 others
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GetHuman-zmudak started working on this issue
Mar 26th 6:56pm
GetHuman-zmudak indicated the issue is not fixed yet.
Mar 30th 1:10am