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The issue in GetHuman2462577's own words
well I am originally bought the phone under this other name okay that I don't have ID for sat on my security password for metro but I've been being hacked for a long time because I get on chat rooms and stuff and anyway I got hacked by somebody so my operating system something else it's not the one that I had when I bought the phone so I need this phone back to its original operating system first then I can work on my hysecurity password later
GetHuman2462577 did not yet indicate what Metro PCS should do to make this right.
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