Were are the days yall texted us to let us know our bill was due felt like family

GetHuman2344979's customer service issue with Metro PCS from March 2019

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The issue in GetHuman2344979's own words
Always switch phones I bought off of buddy he went Sunday to close account we've never heard from anyone from metropcs Statesvilles nc with the number I need to unlock the phone ... Need a little more time to pay my bills and how to use the gethuman phone yall use to inform me when it was coming due which was amazing cause I never worried about being discounted which was priceless
YALL don't have much Customer service at all which anit the employees fault management is to blame
My new phone hooked up with my service and more time to pay my bill been waiting since sunday for new phone nothing from metro pcs
Been loyal when y'all have treated me like i wasn't a customer monday Feb ** **** called and called finally got someone which was a waste cause she kept telling me my phone wasn't unlocked still waiting on that to get resolved NEED MY NEW PHONE ASAP METRO PCS HELP YOU CUSTOMER'S PLEASE
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Metro PCS

Customer service issue
Reported by GetHuman2344979
Mar 1st, 2019 - 3 mons ago
I have an issue with Metro PCS too
Fixed
Seen by 8 customers so far
Similar issue to 31731 others
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Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman2344979 started working on this issue
Mar 1st 6:29am
GetHuman2344979 indicated the issue is not fixed yet.
Mar 1st 6:48am