Hello my name is michael sabah and all night i have been on the phone with sprint and S...

GetHuman-stacybri's customer service issue with Metro PCS from February 2019

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The issue in GetHuman-stacybri's own words
Hello my name is michael sabah and all night i have been on the phone with sprint and Samsung about my issue. Well i also have a few questions too you about the same issue. Im not completely sure if your apart of it but maybe . So here is the problem im having . I bought two phones from sprint they were samsung *s well a couple weeks ago a friend of mine well i thought she was* stole one of them but has refused to give it back even though i have prof of it becuase i was able to track it too her place when i wasnt even there. Well i spoke to sprint and since i haven't paid my bill they could track it but im now in the process for setting up payments so i can fix that over due payments. Anyways they told me to contact samsung and i did that also well they told me to log into my samsung account im doing that now but here is the big thing about all of this and here is where you maybe can help me or at least answer my questions. My gf went over too her house today and i guess she bought * brand new phones one was a newest L G phone my gf stacy wasnt sure what the other one was though. After my gf told me about this we thought about this and now worried that the "so called friend" may have turned it into you guys . Not sure if thats possible at all since i still owe a bill on it and never unlocked it myself at all? So here are my questions is it possible to turn in a phone that from another carrier that has money due on it and thatvis locked ? Or could she possibly get it unlocked by you guys at all? Also if you guys do have it is there anyway at all if i bring all my proof like reciepts bills and proof from spint or samsung and even a police report could you possibly be able at all to locate the phone in your records at all? Also if you guys have it at all how can i get it back? Also if you have any other advice or even other ideas or options to help me try and figure this all out that would be so great. If you have any questions at all you may contact me at anytime. if you could please get back to me as soon as possible thank you. This is greatly important and any help at all will help me out so much and will be very appreciated. Again thank you so much. This all is causing me so much stress since no matter what happens i still owee **** on the phones to sprint and i am still obligated to pay it no matter what. I also wanted to inform you that my gf has a phone with you guys also so you may contact me on me on there * (***) ******** her name is stacy lynn laird and mine is Michael sabah. One lastthing im not saying forsure the phone is with you guys but it could be a huge possibility since me and my gf stacy confronted her wendy on about are phone and she denied having it but since stacy seen brand new boxes for metro pcs i thought i better contact you guys too about this to see if maybe you do have it or not at all? Im just trying to make sure i do everything possible to get my phone back. Thank you so much and any info at all that you may need i can provide for you . I will be looking for you email or call to hear what you guys have to say. Have a nice night.
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Metro PCS

Customer service issue
Reported by GetHuman-stacybri
Feb 18th, 2019 - 9 mons ago
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GetHuman-stacybri started working on this issue
Feb 18th 5:52am