The portable Hotspot I got with my phone and plan worked for a day and I haven't been a...

I was trying to have a good phone company for my *st time. Pay a decent amount for my phone plan. ... The portable Hotspot I got with my phone and plan worked for a day and I haven't been able to use it since . I also thought my phone plan was ** dollars to keep it activated it was what I had agreed on . This is a inconvenience to me greatly . Id like to know how they are getting almost ** dollars and if I haven't been able to use the mobile hotspot as in it's broke or something I shouldn't have to pay on something that doesn't work . I haven't been able to get to metro between me moving and a new job and no ride . If there's a way I could have it taken off my plan and something straighten out of greatly appreciate it i have to have my phone bill and something worked out please !! I cannot afford this right now . The Mobil hotspot was supposed to help me get this cell phone . Not lose it before I even get really use it .

This was especially frustrating because i was fasted talked for starters the man told me if I got the portable Hotspot thing it would get me a phone . He and I both agreed on my phones bill was going to be ** and the ** or ** on the hotspot box it was fine i also was kinda happy with this awesome phone and metro untill I went to use the mobile hotspot box and it will not work nothing no one can connect to it and I'm just now able to get the chance to talk to someone about it

They could make this right by fixing my phone plan to what I agreed on (** dollars) and taking the portable hotspot off its got to have a defect or something the box wouldn't let me or anyone connect to it. I never even got to use it ! * Please you guys I'm begging I need my phone on ! Please contact me sooon!* Thank you and god bless

Ive only been with metro a month. I'm new to all this but I have heard such great things about metro I thought it would be a good place for a first timer . I do like the company and really don't want to have to go somewhere else .