* We have the Galaxy J* Prime android phone. ** Servie: Metro PCS. ** There are * other...

GetHuman-ninasmai's customer service issue with Metro PCS from January 2019

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* We have the Galaxy J* Prime android phone. ** Servie: Metro PCS. ** There are * other lines of service on the account. * of the accounts are now seperate from this account, leaving * lines of service under the prime account holder's name:** Nina M. Walsh ** PIN* *********Phone number(s) ***-***-****, phone* ***-***-**** and *phone* ***-***-****.** These phones have been experiencing the same ongoing problem's that have gotten worse over the last few months. Rendering phone number ***-***-**** unaccessable and unuseable. Nothing has been downloaded to the phone(s) to cause this. ** Because all of the Apps are doing weird things, randomly * ***-***-**** tried to change the lock pin or draw patter on his phone. The phone prompted him to do the pattern," six (*) times, then the screen went black and when he tried to turn it on the following happens:** When turning on the phone the swipe screen allows you to swipe and everything appears normal. But, when promted to draw the "pin" to unlock the phone (the pattern you draw to unlock the phone), the dots are missing, to draw the pattern.**When attempting to draw the pattern without the dots, it still wont open the phone to use it.**If someone calls you can answer it but, once the call has ended, it goes back to needing a screen unlock. **Phone* ***-***-**** takes multiple pin unlock*draw screen patterns to unlock the phone in order to use its functions. **When accessing anything Google, * screens will appear, one after the other, both asking for passwords. The *st sreen will ask for current password and the *nd the old password.**Ive encountered websites not recognizing my password or username saying," it doesnt match or invalid". When it's the same password(s) I use all the time. This also happens when creating a new account. ** Often times when I place a call it wont send and its being placed in an area where I always get service. However, if I try to call someone else immediately after call goes thru no problem.But that one number in paticular will not go thru all day long. ** I also have a problem with failing to send text messages or not receiving messages people send me.**The phone will not register any phone calls incoming and sometimes wont ring when recieving a call. ** The phone never shows if i have a voicemail and when it randomly does, it does not show a missed call and the phone never made any noise ringing and it doesnt even show up o. a call log as missed, dialed or recent So you never know when you've missed a call.**Emails that are outgoing, that I send to other people will show that it sent on my end and then later on it will show that it was a "Damien Failure", however, on the recipients end they may or may not have received it. So, I have no way of knowing whether they did or didn't recieve it unless, I call them. **Having misplaced my phone in the car and I had phone * ***-***-**** call my phone and had someone else answer my phone that was not even in the car and not even on our plan and the phone didnt even ring. So, when I asked them to call my phone number back, my phone all the sudden rang inside the car. I checked that they did not misdial when calling my number and they did nit misdial. ** we've also heard where the phone all of a sudden had someone talking on it when, NO call bad been placed at all or received for hours and no way to pocket dial anyone.**Under Apps in the Settings, when you look under, "All Apps running under system" there are probably close to maybe a hundred or two hundred Apps running, that I don't recognize nor did I download!! **Other Apps will all of a sudden pop up when Im doing something else on another App. *The camera takes pictures all by its self when just sitting on the table as well as when you turn the phone on sometimes. *People who are NOT on the same plan as us have mentioned that, their phone will show on their screen, that I am calling, with my name and number on their screen but, when they answer, its the person who was the *th line on the account, that was recently removed from my account. (That phone* is ***-***-****). One recipients in paticular does NOT have any names**'s saved to their phone or in their contact list.** The phone will chage settings all by its self and sounds also the way an App will look then later change back. ect ect ect...** Ive called Metro PCS and they believe its a soft ware problem. They gave me a phone number to call:*-***-***-**** for Google Customer Service to help with the possible soft ware problems Im having but, it just rings numerous times and hangs up or it will ring a couple times and hang up. I can not get thru. *Please HELP me return my phone to NORMAL. I CANT DO ANYTHING WITH OUT IT TAKING ALL DAY OR SOMETIMES NOT AT ALL. *Thankyou,
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Metro PCS

Customer service issue
Reported by GetHuman-ninasmai
Jan 16th, 2019 - a mon ago
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Jan 16th 6:46pm