I bought a Alcatel and it keeps dropping Wi-Fi signal ,so I went to the MetroPCS store...

GetHuman-alonzog's customer service issue with Metro PCS from January 2019

2 views
 | 
27782 similar
 | 
0 following
Help with my Metro PCS issue
Next: our robot will wait on hold for GetHuman-alonzog to get a Metro PCS rep on the line!
Always use the GetHuman Phone tocall Metro PCS. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-alonzog's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-alonzog may need:
8 Digit PIN, Phone number, and Name on account
The issue in GetHuman-alonzog's own words
I bought a Alcatel and it keeps dropping Wi-Fi signal ,so I went to the MetroPCS store ordered another one * exchange and this phone does the same thing also I'm very very frustrated and very pissed off I keep losing all of my important information some apps like my unemployment app and my business apps it's hard for me to download it over and over again and it's gotten to the point I do not want this phone anymore I want to switch to a Samsung or LG I even took it down to metro PC store and they can get on the Wi-Fi on the phone this happened twice I'm trying to hold my composure but I'm really pissed off and I want to change the plan and get another phone that's not a Alcatel , I am a very very reliable customer who been with you guys for decades never made a late payment in my life and I'm feeling that you guys are totally doing me wrong and I want something to be resolved ASAP I really need to get another phone other than this brand (Alcatel) my name is Alonzo Goodman and I certainly was waiting for a call from your supervisor from the main headquarters office but they have not called me yet and I'm pretty pissed off really bad !!!!!!!!!!!! I would appreciate it if you solve my problem ASAP the number you can reach me at (***)***-**** . I trust that you will fix this issue I certainly will appreciate it I definitely do not want to go through this again it makes no sense that two phones are doing the same thing dropping the internet constantly I have to turn my phone off then turn it back on in order to get back on the internet it's very sickening to me
GetHuman-alonzog did not yet indicate what Metro PCS should do to make this right.
I have an issue with Metro PCS too
How GetHuman-alonzog fixed the problem
We are waiting for GetHuman-alonzog to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Metro PCS customer problems.
How do I transfer my MetroPCS number to another carrier?What do I do if I lost my Metro PCS phone?How do I get an extension on my Metro PCS bill?How do I get device support for my MetroPCS phone?
Do you have a customer issue as well?
We can help you get Metro PCS's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Metro PCS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-alonzog fixes it.
This email address isn't valid

Metro PCS

Customer service issue
Reported by GetHuman-alonzog
Jan 14th, 2019 - 9 mons ago
I have an issue with Metro PCS too
Not resolved
Seen by 2 customers so far
Similar issue to 27782 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-alonzog started working on this issue
Jan 14th 10:22pm