Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1886936 may need:
8 Digit PIN, Phone number, and Name on account
The issue in GetHuman1886936's own words
I was on the $** plan, with * lines. My grandkids switch deadline to get iPhones from another service provider. I changed my line to the $** line. For some reason I have a $**.** balance. I paid the $** that I was supposed to pay and my phone is off saying that I have a $**.** balance. A prepaid $** for December so I don't understand why I would have a balance. I'm on a fixed income I cannot afford to pay that and now my services are off can you please take the **** off my balance and turn my services back on
GetHuman1886936 did not yet indicate what Metro PCS should do to make this right.
I have an issue with Metro PCS too
How GetHuman1886936 fixed the problem
We are waiting for GetHuman1886936 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.