I was on the $** plan, with * lines. My grandkids switch deadline to get iPhones from a...

GetHuman1886936's customer service issue with Metro PCS from January 2019

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The issue in GetHuman1886936's own words
I was on the $** plan, with * lines. My grandkids switch deadline to get iPhones from another service provider. I changed my line to the $** line. For some reason I have a $**.** balance. I paid the $** that I was supposed to pay and my phone is off saying that I have a $**.** balance. A prepaid $** for December so I don't understand why I would have a balance. I'm on a fixed income I cannot afford to pay that and now my services are off can you please take the **** off my balance and turn my services back on
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Metro PCS

Customer service issue
Reported by GetHuman1886936
Jan 3rd, 2019 - 4 mons ago
I have an issue with Metro PCS too
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Seen by 2 customers so far
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Timeline
GetHuman1886936 started working on this issue
Jan 3rd 2:05pm