Metro PCS Customer Service Issues

I recently visited your store to replace my Samsung 7. The sales lady mentioned a $[redacted] discount, making the phone $[redacted]. She presented me with an Alcatel 7 instead of the Samsung 7, despite my concerns about durability. She insisted they were similar, but after trying it out, I found it to be unsatisfactory. When I returned the next day to exchange it for a Samsung 7, she refused and misled me about the devices being equivalent. She charged me $[redacted] in total, claiming $30 was for tax, which seemed excessive considering the actual tax rate. I feel deceived and wish to resolve this issue as soon as possible. My contact number is [redacted], and the store is located at [redacted] M Street #4, Rio Linda, CA [redacted]. I hope we can discuss this matter further.

I am looking to speak with a senior customer service representative based in the United States, particularly in Texas, which I believe is your main office. Please contact me as soon as possible at [redacted]. My name is Jeananne Todd Harbor. I need to address an urgent matter regarding my card being duplicated at one of your stores in Springfield, Illinois. The situation has involved the police, my bank, and my department. Over the past year, I have contacted your customer service regarding receiving only refurbished phones. The Bluetooth devices I purchased are of poor quality. I insist on a resolution to this matter and request for better service and products. Kindly reach out to me at any time to resolve this issue. I have been a loyal customer of Metro until this recent incident, and I expect it to be rectified promptly. Thank you for your attention, and I hope we can resolve this promptly.

I had an extremely negative experience at a MetroPCS store in Stuart, Florida. I have posted a review on Google and reached out to customer support to file a formal complaint. The way I was treated was unacceptable, and I have video evidence of the employees laughing at me as I left. I have the names of the employees and the manager involved in this mistreatment. As a business owner myself, I am appalled by the lack of respect I received. The employees even suggested that I switch to Boost or Cricket for service instead. Their behavior could potentially drive customers away from MetroPCS.

I have been a customer of MetroPCS for over three years. Lately, my phone broke and is no longer under warranty. I've visited multiple stores and noticed that new customers wanting to switch to Metro get better deals than loyal customers like me. It seems I could get a better offer from Boost or Cricket if I were to switch rather than staying with Metro. I am disappointed that existing customers are not valued the same way as new ones. Despite explaining my situation at the store, I was quoted $[redacted] for an upgrade from my broken LG K7 to an LG Stylo 4, while new customers could get it for $80 or even for free. This treatment is unfair to loyal customers like me. I'm not seeking a handout, just wanted to share my experience. It's disheartening how loyal customers are overlooked in favor of new ones seeking free phones. Thank you for your attention to this matter. - K. Adcock

As a loyal customer, I recently visited a store to upgrade my phone. I was informed the phone cost $59.00 with a free case, but I was charged $[redacted].00. When I requested a receipt, I was given a three-page receipt with $[redacted].00 handwritten on it. Despite asking for a proper receipt, the staff member insisted he had already given it to me, though I never received it. I only saw a charge of $15.00 to transfer my service to the new phone. This experience has left me disappointed as I have never encountered issues with Metro before. I believe I was overcharged. When I asked for the customer service number, I was provided with a name, John, but told I couldn't contact him until the next day as he was at work.

This morning, I encountered an issue with my phone and contacted Metro to change my phone number to another device at home. Surprisingly, my original phone started working after I tried restarting it. I promptly reached out to Metro via the automated system to switch the number back. The system assured me my original phone number would be restored within an hour. However, it's been more than 5 hours, and both phones are unable to make calls. I'm unable to contact Metro as they require calling from the cell service, not the internet. I'm Rebecca Cox, and my phone number is [redacted]. I would appreciate a text, call, or email with instructions on how to resolve this issue and reactivate my phone. My email is [redacted]

I have spoken to several retail stores in my state about getting the free iPhone 6 for new customers. Initially, I also checked when it was priced at $[redacted] for new or switching customers. My daughter currently uses an iPhone SE from Metro and is eligible for an upgrade. The fine print suggests the free phone is for switchers or upgraders. While the ad mentions switching, the website ad also indicates upgrading. I am interested in upgrading my daughter's phone and would like to speak to someone about it. I prefer not to contact customer service as they may not have the necessary information. If the advertisement states we can get those phones, T-Mobile should honor that statement.

Hello, my name is Danielle Adams. I am experiencing an issue with making a payment on my account. The card used belongs to my husband, as my regular card was not accepted at the location where I tried to make a payment. This is the first time we've realized there is a monthly service fee. I have discussed with customer service the possibility of combining this month and next month's bill, which I plan to pay in full on the 2nd. I receive my income monthly, and with the holidays and my son's upcoming birthday, I kindly ask for assistance during this financially tight period. My husband and I are also in contact with his card company to resolve this matter. Your help would be greatly appreciated. Thank you and happy holidays.

Hello, I’m Danielle Adams, and my phone number is [redacted]. My security number is [redacted]0, and currently, my account is suspended. Recently, my husband and I tried to load money onto my regular card used for bill payments, but we were unable to reload it at a store. So, my husband used his Green Dot card instead. Unfortunately, when I tried to make a payment online, it kept getting declined. Upon investigating, we discovered that Green Dot had deducted more than half of the loaded amount without our knowledge. We are in the process of disputing this charge with them. Due to this unexpected deduction and being on a fixed monthly income, I contacted your customer service to arrange combining this month's and next month's bill payment. Initially, one representative agreed but advised me to call back after my phone service was disconnected. When I followed up as instructed, another representative mentioned they couldn't assist and required an immediate payment to restore my services. Despite occasional late payments, I’ve been a long-time customer and am reaching out for assistance. Thank you for your understanding. You can contact me at [redacted] or via email at [redacted] Thank you.

This is my second call today to Metro. If I don't hear back from them by the end of the day, I might have to consider switching to another carrier. I've been loyal and paid for insurance all this time, but now that my phone has charging issues, getting help seems impossible. The salesman in Lacey said my charging port was loose or broken and that I was eligible for an upgrade. I've tried numerous numbers without success, even reached Metro in South Africa, but the accent and static made it difficult to communicate clearly so I had to disconnect. All I want is assistance in getting a new phone that works properly.

I recently switched to MetroPCS and transferred my number from Cricket. I got the new Moto E5 Plus and was satisfied with it. I also purchased insurance with a $[redacted] deductible, a $20 screen protector, and a case. Unfortunately, after only 11 days, my phone was stolen, making me both emotionally and financially upset. I visited the Metro store where a helpful lady activated a SIM card with my line on a cheaper phone at no extra charge. I'm trying to get the same Moto E5 Plus again without losing my number, but I'm being told I have to pay full price. I want to stay with Metro and need assistance getting the same phone at a discounted cost. I'm concerned about switching networks. Can you please help me? Thank you.

I've been without phone service due to waiting for a phone from Metro PCS customer service. An agent and supervisor approved it, but I'm still waiting. I've called several times. Why would I waste my time? My children's schools and my cab service can't reach me. I'm on disability, and this delay is getting frustrating. I was promised an LG V20, but it never arrived. I also lost my phone number and was waiting for the new phone to pay my bill, so now my service is cut off. This situation is simply ridiculous. If anyone can assist me, I would appreciate it. Thank you for your time and patience.

I purchased a Boost phone from someone and had it switched to my number [redacted]. I was told to contact Boost to unlock the phone, but before I could do so, my phone started having issues. For the past few days, my phone intermittently loses service throughout the day, leaving only the Wi-Fi functional. Despite multiple calls, troubleshooting steps like checking APNs have not resolved the issue. Attempts to send a signal to my phone resulted in dropped calls, and my internet remains non-functional. I would appreciate it if this problem can be resolved promptly.

I visited the PCS store on Cameron Rd to switch from Cricket and upgrade to an iPhone. I explained what I needed, but felt pressured by the employee. I was asked for money upfront without being fully informed. I was promised an iPhone with free activation and payments, but there were none available. I returned two days later and had poor service when trying to transfer my contacts. Jenny seemed unaware of the situation. The staff mentioned limited stock and customers placing deposits. I was given conflicting information from the Manor Rd location. The phone I received is not functioning correctly. The spell check on the phone is also not helpful. Overall, this experience has been frustrating, and I wish for better customer service.

I have been a long-term Metro customer and visited the Metro T-Mobile store on Red Bank Rd. in Cincinnati, Ohio on December 1st, [redacted]. I went to reactivate my old Metro PCS phone that had been inactive since August [redacted]. Initially, I was informed that I needed to get a new phone number as my old one had been reassigned since I was in the hospital for three months. When I arrived at the store, a busy employee explained that I needed to get a new phone similar to my old one without any extra charges. I paid $60 for the first month of service, but was surprised when she set up a new Gmail account, rendering my old Yahoo and Facebook accounts inaccessible. I have contacted the Red Bank office multiple times, but they redirect me elsewhere, making it difficult to resolve the issue. I am 63 years old and computer illiterate. I am seeking help from Metro to transfer my old Gmail account to my new phone with the number [redacted] instead of my previous number [redacted]. I hope Metro can assist me with this problem and show some compassion and good customer service.

My phone was stolen, and I have insurance. Originally, I received a free phone with my service, but now I need to pay a $50 deductible to replace it. Unfortunately, I can't afford the deductible after just paying my bill. I started a claim, but the deductible is more expensive than the phone itself. It seems like I won't have a phone. I'm disappointed but I don't see any other option.

I was on the phone with one of your representatives yesterday. I explained that I added 3GB of data to my phone before my due date to ensure it would work during an extension. I spoke with a supervisor who had a poor attitude. She offered a $15 credit, but I declined as I simply wanted a refund. Unfortunately, she did not process either request. This experience made me feel unappreciated as a customer. I suggest crediting my account for this month as a gesture of valuing my patronage. It was a disappointing interaction where I felt my needs were not addressed properly. The policy of not allowing customers on extensions to speak with representatives needs improvement.

I have been a loyal Metro customer for over 6 years. Recently, I purchased 2 phones, 2 cases, and 4 USB charging cords totaling around $[redacted] on 12/12. Despite being assured of a 7-day return policy, when I attempted to return the USB cables at the store of purchase, I was informed that refunds were not an option, only exchanges. One of the cords I was sold was for an iPhone, which is incompatible with my Android device, adding to my disappointment. I'm not seeking freebies, simply requesting a refund for the USB cords. This is the first issue I have encountered with Metro, and I hope to resolve it amicably as I value our long-standing relationship. Your assistance in addressing this matter would be greatly appreciated. Thank you for your attention. Please contact me at home due to poor cell service at #[redacted]. Thank you.

Hello, My name is Adam Stefanavage, and my dog's name is Tino. I am frustrated with constantly having to remember multiple passwords every day and am now locked out of my phone. I have been using the fingerprint feature to unlock my phone and no longer use a password. After receiving a notification to update my phone, it restarted and prompted me for a password that I forgot. I do not want to use a password or the fingerprint feature anymore. I do not handle sensitive information and do not desire the hassle of dealing with passwords for a simple phone. Can someone please assist me in resolving this issue so I can access my phone again? Thank you.

I receive my payment on the third Wednesday of each month, which falls on the 19th this month. However, this time the payment date was the 17th. I am just one day away from settling the outstanding balance of $82. I attempted to reach out via phone at [redacted]. My name is Antoinette H. and I reside at [redacted] Easy Street in Hazel Green, Alabama, with the zip code [redacted]. Strange enough, when I called the first time, I was advised that the account wasn't due until the 18th, so no extension was needed until the service was suspended. Later, I called after midnight to learn that the service was suspended, and unfortunately, I was denied the extension I requested for 48 hours. In the past, when I asked for an extension, it was always granted, and I have never missed a payment within the extended period. It is disappointing that this time an extension was not approved. I seek clarification on why my request was denied when I've always been a loyal customer. This experience has left me considering switching to a different service provider. The inconsistency in the information provided, from having until the 18th to the service being suspended, is quite frustrating. I hope to receive a satisfactory explanation from MetroPCS.