I am having and issue with what is called a DTMF tone emited from specifically the...

GetHuman-handslmt's customer service issue with Metro PCS from December 2018

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The issue in GetHuman-handslmt's own words
I am having and issue with what is called a DTMF tone emited from specifically the * * key which my apt. building uses to communicate the tone from the call box to the door lock. The main issue is the fact that the tone is a very short length of tone. Some how my phone will unlock the door after repeated presses of the ** key. My phone is a Moto G*s plus. It has no option to alter lenghten DTMF tone. I believe the issue is with your signal. Please help, I have already adjusted my phone as per my instructions from metro or Motorla I forget. Thank you...
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Metro PCS

Customer service issue
Reported by GetHuman-handslmt
Dec 4th, 2018 - a mon ago
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Seen by 6 customers so far
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GetHuman-handslmt started working on this issue
Dec 4th, 2018 8:15pm