i turned on * phones in September but there was a promo going for a *rd line for free...

GetHuman-kjsaxton's customer service issue with Metro PCS from December 2018

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i turned on * phones in September but there was a promo going for a *rd line for free. so when i went back and tried to turn on *rd line the kid at the store said that was over but the posters were still in the window and he added the *rd line as a regular line. so i came home called customer service they said promo was still going and corrected my bill and the *rd line and credited back where the guy added insurance that i clearly said no to. i get a bill for ** i go pay it and then i get a *** the next month. my phones are off since i can't seem to get a human and a supervisor on the phone. i want to have my third line free like it's supposed to be, i want my bill corrected and credited, and i want something done about the guy at the store that's been rude to me and lied to me about promo and charged me full price for *rd line and created this whole mess with my bill and everything. his name is kjackson and he works at the marshall,tx store.
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Metro PCS

Customer service issue
Reported by GetHuman-kjsaxton
Dec 3rd, 2018 - a mon ago
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GetHuman-kjsaxton started working on this issue
Dec 3rd, 2018 10:02pm
GetHuman-kjsaxton confirmed the issue is fixed. Hooray!
Dec 4th, 2018 3:39am