I have a high priority memo in my folder at metro pcs and I can't get any help because...

GetHuman-itsmerob's customer service issue with Metro PCS from December 2018

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The issue in GetHuman-itsmerob's own words
I have a high priority memo in my folder at metro pcs and I can't get any help because of it. I have tried on several occasions to talk to customer service representatives for hours on end with no luck. This is not only a inconvenience but also kind of fraud. How is it fair that me and the next guy pay the same amount of money but he can get his device refreshed and I can't because it'll the past I used to much data. I'm sorry this is just getting really old.
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Metro PCS

Customer service issue
Reported by GetHuman-itsmerob
Dec 3rd, 2018 - 2 mons ago
I have an issue with Metro PCS too
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Seen by 7 customers so far
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Items needed
8 Digit PIN
Phone number
Name on account
GetHuman-itsmerob started working on this issue
Dec 3rd, 2018 3:58pm