I put my SIM card into another phone & now my SIM card won't work in my phone

GetHuman-wendylw's customer service issue with Metro PCS from November 2018

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The issue in GetHuman-wendylw's own words
Tried to use my SIM card from my Alcatel Fierce * & put into the Samsung so I could have a new phone ... I have an Alcatel Fierce * & a friend gave me a Samsung Galaxy On*. My friend did a "Hard Reset" before giving to me. I put my SIM card into the Samsung, logged into my Google but when I entered my Google password a box popped up "unable to sign into device Duda recent password change. Please try to sign in again in ** hrs after the password change was performed". My Google password hasn't been changed for months. So, I put the SIM card back into my Alcatel but my phone isn't recognizing it. I can't get service, can't make calls, can't send text messages. What happened, how can it be fixed? SIM card is in correctly.
I could they my SIM card to work in the Samsung & now the Sim won't even work in my Alcatel
Tell me why my Sim won't work in the Samsung, tell me why it won't work in my Alcatel anymore & tell me how to fix it.
Been a customer for about * yrs
I did a "Factory Reset" on my Alcatel Fierce * but phone is still not recognizing the Sim
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Metro PCS

Samsung Galaxy ON*
Customer service issue
Reported by GetHuman-wendylw
Nov 30th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 23443 others
0 customers following this


GetHuman-wendylw started working on this issue
Nov 30th, 2018 7:04pm