I just noticed my phone bill today and I'm just so upset that I have to pay my full bil...

GetHuman-oreinald's customer service issue with Metro PCS from November 2018

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The issue in GetHuman-oreinald's own words
I just noticed my phone bill today and I'm just so upset that I have to pay my full bill my phone broke over a week ago and I'm just getting it back on track today but yet I still have to pay for it I don't think it's fair and I've been with this company for over a decade. My whole Thanksgiving was ruined I couldn't even invite people over because I had no phone. I feel like I deserve a discount they sent me a phone that took almost a week to get here and it didn't even work through insurance that i pay every month! Then they basically said they couldn't do anything for me that all they could do is send another phone that would take until Tuesday to get here that's not right
I want credit towards my bill or a free bill this month
I've been with Metro PCS for almost ** years I believe I believe since they opened maybe even
Went to two different Metro PCS stores and talk to Asurion Insurance Company
I have an issue with Metro PCS too
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Metro PCS

Customer service issue
Reported by GetHuman-oreinald
Nov 28th, 2018 - 9 mons ago
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Seen by 3 customers so far
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GetHuman-oreinald started working on this issue
Nov 28th, 2018 5:39pm