Device unlock app not working

GetHuman1635489's customer service issue with Metro PCS from November 2018

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The issue in GetHuman1635489's own words
Unlock my device ... A friend of mine must have locked this device that I am trying to put a t mobile Sims card into so I can activate it but the device app won't unlock the device I am trying to unlock help please
It's very difficult trying to unlock a device and the app don't want to let me unlock it also trying to activate a Sims card too
I want you to please unlock my device so I can activate my Sims card on it to call my son and family also for career advisors to call me just in case I end up getting a job interview
I've bin a customer for bout *years that I can think of
I've tried everything I can think of
I have an issue with Metro PCS too
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Metro PCS

Device unlock app
Customer service issue
Reported by GetHuman1635489
Nov 27th, 2018 - 9 mons ago
I have an issue with Metro PCS too
Not resolved
Seen by 8 customers so far
Similar issue to 23100 others
0 customers following this
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Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman1635489 started working on this issue
Nov 27th, 2018 6:59am