My name is Anthony Ferrante I am from Philadelphia Pennsylvania. I've been a MetroPCS C...

GetHuman1619714's customer service issue with Metro PCS from November 2018

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The issue in GetHuman1619714's own words
My name is Anthony Ferrante I am from Philadelphia Pennsylvania. I've been a MetroPCS Customer for quite a while now, my most recent change of plan with this cellular service has been the *rd line promotional plan. Between the cost of that plan and the additional hotspot per month I am over $*** a month. The main line on my account runs the TVs and anything Wireless in my home and also at my place of work. Due to how much this phone runs on a daily basis my phone no longer functions in any way shape or form. I stopped at a metro PCS on my way home from work to switch to a phone that could simply handle my daily tasks. My only option was to pay an additional ***-*** dollars to receive a phone that works. I have been paying for a phone for the last * months that does not work and MetroPCS refused to help in anyway regardless of my loyalty on a month-to-month basis. I wanted to let someone from the corporate end of Metro pcs know that a loyal customer of theirs that has enjoyed their service for a long time is extremely unhappy and will be forced to switch carriers now from the complete disregard in doing the right thing for a loyal paying customer
GetHuman1619714 did not yet indicate what Metro PCS should do to make this right.
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Metro PCS

Customer service issue
Reported by GetHuman1619714
Nov 25th, 2018 - 10 mons ago
I have an issue with Metro PCS too
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Seen by 2 customers so far
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Timeline
GetHuman1619714 started working on this issue
Nov 25th, 2018 1:20am