Yes, I did get through to an operator. Ifinished the registration process and got my password reset. The one problem I wasn't having was the slow internet connection I thought they had fixed their website with an update, but instead now I have another problem also.

GetHuman-charjp's customer service issue with Metro PCS from November 2018

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The issue in GetHuman-charjp's own words
I was trying to comply with their demand to finish the registration. ... After I first bought the phone I had not completed the entire registration. Metro sent me an email but I had already forgotten my * digit pin number. In addition to that a subsequent email asking me to click the link and confirm my phone number would not get the proper internet connection and so the link failed. I would like to finish the registration and then get the computer link fixed by Metro. So I can be done with this nightmare.
I don't think they know about a mistake that was made during my initial registration. Someone left the "r" out of Charles, my first name. As a result I also had to re-register for a second gmail account because they didn't believe who I was.
Giving me a months rebate wouldn't hurt my feelings at all.
Brand new,first time. I expected a much more competent and professional staff to be able to catch such stupid mistakes.
I have gone through the endless loops of trouble shooting tips they have on file. Nothing works.
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Metro PCS

LG Aristo *
Customer service issue
Reported by GetHuman-charjp
Nov 24th, 2018 - 10 mons ago
I have an issue with Metro PCS too
Not resolved
Seen by 10 customers so far
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Items needed
8 Digit PIN
Phone number
Name on account
GetHuman-charjp started working on this issue
Nov 24th, 2018 6:12am