My Customer service issue with Metro PCS from November 2018

Help with my Metro PCS issue
The issue in GetHuman1526364's own words
I was trying to do something, and ran into a problem.

GetHuman1526364 did not yet indicate what Metro PCS should do to make this right.

How GetHuman1526364 fixed the problem
I purchased my Galaxy *s at a store MetroPCS last night I got home and put it on the charger it overheated so much that the battery bulged out of the back I have a newborn baby and she cannot be around broken glass whatsoever they're denying to give me a new phone I paid **** cash for the phone I'm very livid right now I'm having to hold this phone next to my face with glass I want to find a manager or speak to a higher corporate I will be complaining on the hour and I will post a complaint on MetroPCS every single hour of the day I'm a very upset customer I want some answers I want a new phone cuz I paid for insurance and I paid for my phone to have a glass screen protector that was never put on the phone why does my phone overheat and why does my battery blow my phone up and cracked glass all over the place I very much need someone to consult me with this issue very fast before I get I very much need someone to consult me with this issue very fast before I get told to run around another store I have no time I have a newborn baby I need to know what the deal is and why don't I have a new phone already this is enraged outraged I go to the person that sold me the phone and he is the Metro PCS located on Watt avenue in Sacramento he is refusing to help me and I'm sitting outside the other MetroPCS store and I'm going to sit here and eat lunch and try to find somebody I can talk to that will help me because I need my phone for work and I need my phone as fast as possible I do not have a mailing address so there is no option to mail me a cell phone I need a new phone now and if it gets any worse I'm going to end up filing a lawsuit for the amount of glass that's in my newborn baby
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Metro PCS

Customer service issue
Reported by GetHuman1526364
Nov 8th, 2018 - 3 years ago
Fixed
GetHuman1526364 shared how to fix
Seen by 11 customers so far
Similar issue to 21343 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account

Timeline

GetHuman1526364 started working on this issue
Nov 8th, 2018 10:07pm
GetHuman1526364 confirmed the issue is fixed. Hooray!
Nov 8th, 2018 10:09pm

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