Why am being charged $*.** processing fee by paying my metro pcs phone bill online? Is...

GetHuman1488741's customer service issue with Metro PCS from November 2018

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The issue in GetHuman1488741's own words
Why am being charged $*.** processing fee by paying my metro pcs phone bill online? Is this a legit transaction?**I received a receipt that looks like from a third party:**CellPay Receipt****** Bluebonnet Dr*Stafford TX ********** cellpay (*** ****) ******@***.com*https:**www.cellpay.us*****-**-**** **:**:***Transaction ID *************Marie Calinisan***** Atlantic Blvd Apt E** Jacksonville FL ******Card: XXXX**********@***.com*Metro PCS ***********Metro PCS $**.** Refill *Carrier Fee: $**.***Processing Fee: $*.***Total: $**.****I HAVE AGREED TO THE TERMS AND CONDITIONS.**Note: Carrier Fees will show from chosen carrier platform and*Processing Fees will show as CELLPAY OR GETCELLPAY on your bank account.*Your IP Address is ****:fb**:bc**:**a*:***e:**b*:*d**:cf*
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Metro PCS

Customer service issue
Reported by GetHuman1488741
Nov 5th, 2018 - a mon ago
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GetHuman1488741 started working on this issue
Nov 5th 12:29am