So I paid my phone bill last night after talking to a metro employee, with the understa...

GetHuman1475443's customer service issue with Metro PCS from November 2018

Help with my Metro PCS issue
The issue in GetHuman1475443's own words
So I paid my phone bill last night after talking to a metro employee, with the understanding that existing customers would be able to upgrade with the sign on price for the phones. So I visited my local metro store today only to find out that not only was it false but it the phone I wanted was gonna cost me an extra $*** than what I was told. So I'm trying to find out how to have my money refunded and just cancel my account. I'm not willing to pay *x more than ppl who are switching over when Ive been with the company as long as I have. It's been almost * days and I still haven't heard back from anyone. This is definitely not what I expected from two great companies that merged together
GetHuman1475443 did not yet indicate what Metro PCS should do to make this right.
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Metro PCS

Customer service issue
Reported by GetHuman1475443
Nov 3rd, 2018 - a mon ago
I have an issue with Metro PCS too
Fixed
Seen by 3 customers so far
Similar issue to 20787 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman1475443 started working on this issue
Nov 3rd 6:21am
GetHuman1475443 indicated the issue is not fixed yet.
Nov 3rd 6:23am