I added two lines to my service. I ended up costing $** to add two lines. We were sup...

GetHuman1468846's customer service issue with Metro PCS from November 2018

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The issue in GetHuman1468846's own words
I added two lines to my service. I ended up costing $** to add two lines. We were supposed to upgrade to the new plan. Everyone got upgraded except my line. I think it’s horrible. The person who set this up was supposed to try to fix this and contact us. Never heard from him. I tried to call the store and got the run around. The offer I signed up for was supposed to be $** a month for the first line and then $** for each additional line. * lines total should have cost $***. My bill is $*** because I still have my original plan which is worse than the current offer. My pricing would have been less with the old plan but the guy couldn’t change it back. So I’m paying more money than before for less service. I didn’t get a call to resolve this. I would like the main line on this account to have the same level of service as the rest of the lines. Especially if this line is being charged the most. I would like you to change my plan to match the other lines at $** so my future bills would be $***. I think that is more than fair. I have been a loyal customer and have added more lines because I have a large family.
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Metro PCS

Customer service issue
Reported by GetHuman1468846
Nov 2nd, 2018 - a mon ago
I have an issue with Metro PCS too
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Seen by 3 customers so far
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Timeline
GetHuman1468846 started working on this issue
Nov 2nd 3:39am