I added two lines to my service. I ended up costing $** to add two lines. We were sup...
GetHuman1468846's customer service issue with Metro PCS from November 2018
Help with my Metro PCS issue
Next: our robot will wait on hold for GetHuman1468846 to get a Metro PCS rep on the line!
Always use the GetHuman Phone tocall Metro PCS. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1468846's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1468846 may need:
8 Digit PIN, Phone number, and Name on account
The issue in GetHuman1468846's own words
I added two lines to my service. I ended up costing $** to add two lines. We were supposed to upgrade to the new plan. Everyone got upgraded except my line. I think it’s horrible. The person who set this up was supposed to try to fix this and contact us. Never heard from him. I tried to call the store and got the run around. The offer I signed up for was supposed to be $** a month for the first line and then $** for each additional line. * lines total should have cost $***. My bill is $*** because I still have my original plan which is worse than the current offer. My pricing would have been less with the old plan but the guy couldn’t change it back. So I’m paying more money than before for less service. I didn’t get a call to resolve this. I would like the main line on this account to have the same level of service as the rest of the lines. Especially if this line is being charged the most. I would like you to change my plan to match the other lines at $** so my future bills would be $***. I think that is more than fair. I have been a loyal customer and have added more lines because I have a large family.
GetHuman1468846 did not yet indicate what Metro PCS should do to make this right.
I have an issue with Metro PCS too
How GetHuman1468846 fixed the problem
We are waiting for GetHuman1468846 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.