Myself and my son visited our local MetroPCS in Hyannis Massachusetts and they ordered...

GetHuman-jrperell's customer service issue with Metro PCS from October 2018

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The issue in GetHuman-jrperell's own words
I would like an iphone * sent to my house for my son. ... Myself and my son visited our local MetroPCS in Hyannis Massachusetts and they ordered him and iPhone * and we were going to switch a line and turn on the iPhone for $** as advertised but when I went to pick up the iPhone after I was notified that it came in the district manager informed me that he sold it on me by mistake and would personally deliver one the following day because of his ***** up this was over a month ago and I have yet to hear anything from this man I have been back to Metro several times and they refused to order another iPhone for my ** year old son after being blatantly lied to by the district manager this was supposed to be a birthday present for my son and he is still without the iPhone * I would like to get the iPhone * and switch a line for the $** like advertised I don't think that's unreasonable or too much to ask but they are of no help at the Hyannis store and their customer service skills have a lot to be said about them I'm not impressed and we are currently searching for another cell phone provider as this is a huge disappointment nobody is trying to make this wrong a right and it's absurd and disgusting customer service and I'm going to spread the word about Metro PCS not caring about pleasing there customers and blatantly lying to a ** year old and promising him something they did not deliver I'm very upset to say the least and would like this rectified thank you.*Mary perella *** *** ****
Sent me an iphone *
Over a year
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Metro PCS

Iphone *
Customer service issue
Reported by GetHuman-jrperell
Oct 18th, 2018 - a mon ago
I have an issue with Metro PCS too
Fixed
Seen by 6 customers so far
Similar issue to 19022 others
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Timeline
GetHuman-jrperell started working on this issue
Oct 18th 1:10am
GetHuman-jrperell indicated the issue is not fixed yet.
Oct 29th 12:56am
GetHuman-jrperell indicated the issue is not fixed yet.
Oct 29th 1:00am
GetHuman-jrperell indicated the issue is not fixed yet.
Oct 29th 1:01am
GetHuman-jrperell indicated the issue is not fixed yet.
Oct 29th 1:01am