I have an LG stylus * phone. When making or receiving calls I cannot hear the voice on...

GetHuman-terrisne's customer service issue with Metro PCS from October 2018

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The issue in GetHuman-terrisne's own words
I have an LG stylus * phone. When making or receiving calls I cannot hear the voice on the other line unless I turn on the speaker. In the upper left corner I noticed a small yellow rectangle with 'HD voice"in it. I did not change any settings.
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Metro PCS

Customer service issue
Reported by GetHuman-terrisne
Oct 12th, 2018 - 2 mons ago
I have an issue with Metro PCS too
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Seen by 11 customers so far
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Items needed
8 Digit PIN
Phone number
Name on account