I turned on Wifi Calling for my ZTE model:z*** and under the menu it states "Not ready...

GetHuman-chalkley's customer service issue with Metro PCS from October 2018

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The issue in GetHuman-chalkley's own words
I turned on Wifi Calling for my ZTE model:z*** and under the menu it states "Not ready for calls". **The service at my home is spotty and I wanted to use this ability to help. **Is it something that needs to be added into the account plan or am I missing an enabled setting deeper into the device?
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Metro PCS

Customer service issue
Reported by GetHuman-chalkley
Oct 12th, 2018 - 4d ago
I have an issue with Metro PCS too
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Seen by 2 customers so far
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Oct 12th 7:05pm