GetHuman-ginachim's customer service issue with Metro PCS from October 2018

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The issue in GetHuman-ginachim's own words
At *:**pm I BOUGHT PHONE FROM LOCATION****** BISSONNET HOUSTON TEXAS*PHONES HAS NO CLEAR PICTURE. Less than **hour **.**am I turned the phone. The agent excepted the return but will not exchange or refund because I paid by credit card. He stated to notify his supervisor. However, the store charged my account. I have been disputing this charges for months sum of $***.**. Please, it would not be right to lost money and purchases by the owner refusing to solve the problem. They have the money and the phone. Please, kindly help me solve this problem. I will appreciate it. Thanks for your assistance. My phone number *** *** ****. Email *****@***.com.
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Metro PCS

Customer service issue
Reported by GetHuman-ginachim
Oct 11th, 2018 - 3 mons ago
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GetHuman-ginachim started working on this issue
Oct 11th, 2018 5:03pm