I transferred my service to T-Mobile and requested my phone to be unlocked by Metro. M...

GetHuman-ragin_ca's customer service issue with Metro PCS from October 2018

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The issue in GetHuman-ragin_ca's own words
I transferred my service to T-Mobile and requested my phone to be unlocked by Metro. Metro told me that the phone is unlocked but I still cannot use my phone with the new carrier. I have been to the Metro branch three times and each time they just keep telling me that they cannot help me and to call the customer service number. When I call the number, I NEVER can get a live person and nothing gets resolved. What is the issue?
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Metro PCS

Customer service issue
Reported by GetHuman-ragin_ca
Oct 11th, 2018 - a mon ago
I have an issue with Metro PCS too
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Seen by 3 customers so far
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Timeline
GetHuman-ragin_ca started working on this issue
Oct 11th 2:30pm