I just got an extension but I can't send and receive messages. This defeats the purpose...

GetHuman-zemajaeb's customer service issue with Metro PCS from September 2018

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The issue in GetHuman-zemajaeb's own words
I just got an extension but I can't send and receive messages. This defeats the purpose of this action, so by any means, can someone please fix this problem because I have to have a phone until tomorrow when I'm able to pay my bill**
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Metro PCS

Customer service issue
Reported by GetHuman-zemajaeb
Sep 27th, 2018 - 3 mons ago
I have an issue with Metro PCS too
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Seen by 4 customers so far
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GetHuman-zemajaeb started working on this issue
Sep 27th 11:35pm