I want to file a formal complaint against Donald in your online order support departmen...

GetHuman-scyapinc's customer service issue with Metro PCS from September 2018

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The issue in GetHuman-scyapinc's own words
I want to file a formal complaint against Donald in your online order support department.*I will copy the email chain in this and that will explain the situation.*I would advise that this kind of customer service or lack thereof WILL lose you customers.*Please see the following chain and feel free to contact me at ***-***-**** if you would like further details:*Darrell,** **As stated previously, you will have to contact the group that advised you that you would receive the SIM Card by mail. Online Order Support cannot place orders and doesn’t have the ability to send anything out. We only have the ability to assist with information regarding orders that have already been placed Online. I’m sorry if you were provided the incorrect group to contact. If there is a group that you should be contacting I apologize but I don’t have their information. So please contact whom you originally contacting so that they can assist with the information needed to get your SIM Card. Thank you for being the best part of MetroPCS and I hope you found this information helpful!!** ** **Thank you,** **Donald N.**MetroPCS Online Order Support**MetroLIFE** **From: cassias clay *mailto:*****@***.com* *Sent: Tuesday, September **, **** **:** AM*To: MetroPCS SalesSupport*Subject: Re: MetroPCS** **Hi Donald,**We spent quite awhile on the phone with Allie ID * ****** and in the end she walked us through step by step the email you were sent as the way to get a new SIM sent to us without deactivating the current SIM card in the phone.**I am asking you to please contact her and get the details. We have made this contact numerous times already at the behest of Metro PCS and would appreciate it if you all would chat together, check the notes on our account and assist us here instead of sending us around in more circles.**As I mentioned previously we cannot have a SIM card purchased from the store and sent to us as they would have to immediately activate it. That does not work for us as mail to Canada takes approximately * weeks and as you know this is not something that anyone can do in this day and age.**Again, I am asking you to PLEASE get together with the other departments in your organization and attempt to help us out here.**Thanks,**Darrell** **From: MetroPCS SalesSupport ******@***.com**Sent: September **, **** *:** AM*To: cassias clay*Subject: RE: MetroPCS** **Darrell,** **I’m but if you were advised by another department that they were going to mail you a SIM Card, then you would need to contact that department again to set up the mailing of it. Online Order Support can only assist with order placed online and we do not have SIM Cards because they are only available in-Store according to all my information.** ** **Thank you,** **Donald N.**MetroPCS Online Order Support**MetroLIFE** **From: cassias clay *mailto:*****@***.com* *Sent: Tuesday, September **, **** *:** AM*To: MetroPCS SalesSupport*Subject: Re: MetroPCS** **Donald,**I would greatly appreciate it if you would check with Allie ID ******* as this arrangement has been made as result of the fact that we are unable to attend a store in person. Please check my account and the notes as it has been authorized for you to send me a SIM card.**Thanks,**Darrell***On Sep **, ****, at *:** AM, MetroPCS SalesSupport ******@***.com* wrote:**Good Morning Darrell,** ** Thank you for reaching out this wonderful Tuesday in regards to your question, I hate to hear that you had to contact us just to get that answer. I would love to assist you in getting that information! MetroPCS SIM Cards are currently only sold in Stores. For that reason, I have included the link to our Store Locator below. Thank you for being the best part of MetroPCS and I hope you found this information helpful!!** **https:**www.metropcs.com*find-store.html** ** **Thank you,** **Donald N.**MetroPCS Online Order Support**MetroLIFE** **From: MPCS Inquiry System *mailto:*****@***.com* *Sent: Monday, September **, **** *:** PM*To: *****@***.com*Subject: A new support request has been submitted by Darrell Lechman** **A new support request has been submitted via MetroPCS.com. Here are the details:** **Full Name: Darrell Lechman**Phone Number: ***-***-******Zip Code: *******Email Address: *****@***.com**Order Number (if any exists):**Comments * Questions: Please mail nano SIM card as per Allie ******* to:*We ant to buy a SIM card.*Please send to:**** Maple St.*Saskatoon, Saskatchewan *Canada S*J*A*** **Please take appropriate steps to resolve this issue.
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Metro PCS

Customer service issue
Reported by GetHuman-scyapinc
Sep 25th, 2018 - 2 mons ago
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Sep 25th 4:17pm