Phone is locked and cannot be used in Trinidad and Tobago

GetHuman-verniceg's customer service issue with Metro PCS from September 2018

Help with my Metro PCS issue
The issue in GetHuman-verniceg's own words
I was trying to use my phone with Digicel SIM card in Triniadad and Tobago ... I purchased a samsung J* Prime on a plan in June **** in the name of my friend Lyn Charles, ph ****-***-**** and was told when I get back to Trinidad it would not be a problem to use there. Now I am back home and that is not the case* It is permanently lock and my T&T SIM card does not work in it.*I took it to a technician here in Trinidad to unlock it but he told me I have to get a special code from Metro PCS to unlock the phone.
This was especially frustrating because I was told by your CSR that the phone will work in Trinidad and Tobago and there would be no problem
I want Metro PCS to send me an unlocking code to unlock my phone
I expect my Samsung pone to work in Trinidad and Tobago with a local SIM card
I carried it to a technician to unlock it....that was not successful
I have an issue with Metro PCS too
How GetHuman-verniceg fixed the problem
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Metro PCS

I am uncertain of which Metro PCS service I purchased
Customer service issue
Reported by GetHuman-verniceg
Sep 19th, 2018 - 6 mons ago
I have an issue with Metro PCS too
Fixed
Seen by 6 customers so far
Similar issue to 15469 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman-verniceg started working on this issue
Sep 19th, 2018 5:25pm
GetHuman-verniceg indicated the issue is not fixed yet.
Sep 21st, 2018 1:22pm
GetHuman-verniceg indicated the issue is not fixed yet.
Sep 21st, 2018 1:37pm
GetHuman-verniceg indicated the issue is not fixed yet.
Sep 21st, 2018 1:39pm