When doing a system update on the phone the phone dies. It will not come back on. I had...
GetHuman-t_hornes's customer service issue with Metro PCS from September 2018
7 views | 15010 similar | 0 following
Help with my Metro PCS issue
First: share to improve GetHuman-t_hornes's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-t_hornes to get a Metro PCS rep on the line!
Always use the GetHuman Phone to call Metro PCS. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-t_hornes may need:
8 Digit PIN, Phone number, and Name on account
The issue in GetHuman-t_hornes's own words
When doing a system update on the phone the phone dies. It will not come back on. I had to buy another phone when doing a system update to my original phone. I've never purchased a new phone and it's asking me to do a system update. I am not willing to do to update because there's no guarantee the phone will work after the update is done to the phone. The representative in the store stated that since I have insurance on the phone I will have to use an insurance claim to get another phone which would take * days to complete. That is unacceptable at this point due to the fact that I'm paying money and your company sends an update and Fries the phone. I don't think I should have to pay to get another phone when it's not the user's fault that the phone is no longer working. I've only had this phone since August and it's the worst find that I've ever had in my entire life. You can't download apps I have to constantly restart the phone
GetHuman-t_hornes did not yet indicate what Metro PCS should do to make this right.
I have an issue with Metro PCS too
How GetHuman-t_hornes fixed the problem
We are waiting for GetHuman-t_hornes to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Metro PCS customer problems.