Apparantly payment was short by $*.** but I was not notified of the short payment and m...

GetHuman-whitsonb's customer service issue with Metro PCS from September 2018

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The issue in GetHuman-whitsonb's own words
Apparantly payment was short by $*.** but I was not notified of the short payment and my service was turned off. Since learning the phone had been disconnected a payment has been forwarded twice today, both for the amount of $*.**.*As I was beginning to get irritated I contacted *** from my phone only to learn my options were limited and could not speak to live person. As a result I ended up with an extension which i didnt need or want. Your center says I have yet to forward the $*.** short pay, however as I mentioned, it has since been forwarded twice.*Now it says I have a ** hr extension without data capability. Please connect my service with my data plan as soon as now. Because I pay fir my services ahead of time why would the system not recognise payment and continue my service at least for days paid?*My service line number is as follows ***-***-**** *WHITSON, BILL

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Metro PCS

Customer service issue
Reported by GetHuman-whitsonb
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 14935 others
0 customers following this

Timeline

GetHuman-whitsonb started working on this issue
Sep 14th, 2018 12:52am