Two issues:*** I get NO CALL RECEPTION @home! No one can hear Me & visa versa! It’s NOT...

GetHuman-perezsan's customer service issue with Metro PCS from September 2018

5 views | 13644 similar | 0 following
Help with my Metro PCS issue
Next: our robot will wait on hold for GetHuman-perezsan to get a Metro PCS rep on the line!
Always use the GetHuman Phone to call Metro PCS. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-perezsan's own words
Two issues:*** I get NO CALL RECEPTION @home! No one can hear Me & visa versa! It’s NOT My phone, had * Metro phones & one or two Sprint! SERVICES NEED TO BE EXPANDED DOWNTOWN SAN JOSE, CA. I’ve called in several times now, but U guys can’t hear Me, keep Dropping the Calls! The last time I was told they wld send in the Ticket for this problem, after all the trouble shooting w my Fone twice! Nothing Resolved & now received text saying Case ID********** has been Closed! I don’t know if this was for them expanding the service towers for better reception or for my problem ** Metro owes ME CREDITS ON MY ACCT! My bf paid WRONG ACCT IN AUG! My bill is $**, He paid $** to Wrong acct, my phone was disconnected! He had to pay August AGN! I called U guys, u said I would be CREDITED one Month & $** off the Following! Said I’d be getting confirmation of this by text in * Days! Nothing yet!!! Now, my BF went in AGN on Monday ******* and Asked How Much *My bill was, was Told it was $**.**, SO HE PAID IT AGAIN!!! ACCT********** confirmation ********** It wasn’t Even Due Agn until the **th, BUT HE SHLDVE BEEN TOLD NO PAYMENT DUE, I WAS SUPPOSE TO HAVE CREDITS!!! So Now, I NEED THAt $** NEW PAYMENT CREDITED AS WELL AS THE ORIGINAL WRONG ACCT $**. And I’d like Something SENT TO ME IN WRITTING!!

GetHuman-perezsan did not yet indicate what Metro PCS should do to make this right.

How GetHuman-perezsan fixed the problem

We are waiting for GetHuman-perezsan to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Metro PCS's attention and get better help faster. Tap below to get started.
Having Metro PCS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-perezsan fixes it.
This email address isn't valid

Metro PCS

Customer service issue
Reported by GetHuman-perezsan
Sep 4th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 13644 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account

Timeline

GetHuman-perezsan started working on this issue
Sep 4th, 2018 10:19pm
GetHuman-perezsan indicated the issue is not fixed yet.
Sep 18th, 2018 10:37am