Two issues:*** I get NO CALL RECEPTION @home! No one can hear Me & visa versa! It’s NOT...

GetHuman-perezsan's customer service issue with Metro PCS from September 2018

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The issue in GetHuman-perezsan's own words
Two issues:*** I get NO CALL RECEPTION @home! No one can hear Me & visa versa! It’s NOT My phone, had * Metro phones & one or two Sprint! SERVICES NEED TO BE EXPANDED DOWNTOWN SAN JOSE, CA. I’ve called in several times now, but U guys can’t hear Me, keep Dropping the Calls! The last time I was told they wld send in the Ticket for this problem, after all the trouble shooting w my Fone twice! Nothing Resolved & now received text saying Case ID********** has been Closed! I don’t know if this was for them expanding the service towers for better reception or for my problem ** Metro owes ME CREDITS ON MY ACCT! My bf paid WRONG ACCT IN AUG! My bill is $**, He paid $** to Wrong acct, my phone was disconnected! He had to pay August AGN! I called U guys, u said I would be CREDITED one Month & $** off the Following! Said I’d be getting confirmation of this by text in * Days! Nothing yet!!! Now, my BF went in AGN on Monday ******* and Asked How Much *My bill was, was Told it was $**.**, SO HE PAID IT AGAIN!!! ACCT********** confirmation ********** It wasn’t Even Due Agn until the **th, BUT HE SHLDVE BEEN TOLD NO PAYMENT DUE, I WAS SUPPOSE TO HAVE CREDITS!!! So Now, I NEED THAt $** NEW PAYMENT CREDITED AS WELL AS THE ORIGINAL WRONG ACCT $**. And I’d like Something SENT TO ME IN WRITTING!!

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Metro PCS

Customer service issue
Reported by GetHuman-perezsan
Sep 4th, 2018 - 3 years ago
Seen by 5 customers so far
Similar issue to 13644 others
0 customers following this
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GetHuman-perezsan started working on this issue
Sep 4th, 2018 10:19pm
GetHuman-perezsan indicated the issue is not fixed yet.
Sep 18th, 2018 10:37am

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