Senior citizen has no phone knowledge and no service.

GetHuman-tlhilmer's customer service issue with Metro PCS from August 2018

Help with my Metro PCS issue
The issue in GetHuman-tlhilmer's own words
Make and receive calls, listen to voice mail ... My Google Pixel phone does not work. The fourth Google chat support guy I have contacted in three days told me to contact my carrier and ask if you have outages or other suggestions.
I live alone and on a fixed income.
Tell me what to do. I would prefer not to purchase the third phone in a year
I pay my bills and rarely cause trouble.
Three hours with Google chat support.
I have an issue with Metro PCS too
How GetHuman-tlhilmer fixed the problem
The issue was with the phone itself, apparently. It will have to be replaced.
Please help with my Metro PCS issue
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Metro PCS

Google pixel phone
Customer service issue
Reported by GetHuman-tlhilmer
Aug 27th, 2018 - 3 mons ago
I have an issue with Metro PCS too
Fixed
GetHuman-tlhilmer shared how to fix
Seen by 15 customers so far
Similar issue to 12308 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman-tlhilmer started working on this issue
Aug 27th 3:39am
GetHuman-tlhilmer indicated the issue is not fixed yet.
Aug 27th 4:46am
GetHuman-tlhilmer indicated the issue is not fixed yet.
Aug 27th 4:47am
GetHuman-tlhilmer indicated the issue is not fixed yet.
Aug 27th 4:48am
GetHuman-tlhilmer indicated the issue is not fixed yet.
Aug 27th 4:48am
GetHuman-tlhilmer indicated the issue is not fixed yet.
Aug 30th 12:54pm
GetHuman-tlhilmer confirmed the issue is fixed. Hooray!
Aug 30th 12:55pm